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Business Profile

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Texas Sport Portraiture (TXSP)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for my daughters' pictures May 6th at the *********** and it is now June 20th. I have not received her pictures the person I've been talking to is very rude and nasty. Alot of the reviews state that the owner is nasty. I used this company only because it is what the **** uses. My fear is they will not send my pictures out of what I ordered or give me a refund. They are just rude and nasty.

  • Initial Complaint

    Date:02/28/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I inquired about my order, which I had not received almost a month after photos were taken. I received no response for two weeks. I contacted them again, having not received a response, and very reasonably stating that if I do not receive my order, I will need to stop payment on the order. Clearly, I am not going to pay for something I did not receive. I also provided my phone number, but never received a call. Finally, after weeks of no response, a "****" responded, with the most rude and aggressive email I have ever received. I can accept if I was wrong, but there is a professional, customer-centered way to approach that conversation, and instead I received rapid fire emails with unprofessional and harassing correspondence. I had to finally tell "****" that any further correspondence would be deemed harassment. I am appalled, stunned, and disgusted that a buisness would engage in such unethical conduct.

Texas Sport Portraiture (TXSP) is NOT a BBB Accredited Business.

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