Complaints

This profile includes complaints for Enchanted Fairies Studio LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enchanted Fairies Studio LLC has 32 locations, listed below.

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  Enchanted Fairies Studio LLC

  6121 W Park Blvd STE C222 Plano, TX 75093-6230

  
• 

  Enchanted Fairies

  31 Mamaroneck Ave Ste 400 White Plains, NY 10601

  
• 

  Enchanted Fairies of Ann Arbor

  2002 Hogback Rd Ste 6 Ann Arbor, MI 48105

  
• 

  Enchanted Fairies

  70 N. Broad St. Ste. B Winder, GA 30680

  
• 

  Enchanted Fairies Studio

  6421 Congress Ave Ste 104 Boca Raton, FL 33487

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our photoshoot on Sept 29th, and a follow up call to review the photos via zoom call on Oct 14th. The company uses shady sales tactic by showing you all of the beautiful pictures of your little one, then giving you the outrageous costs you'll need to pay, and you'll only have about 20 minutes to decide because you can never again order the pictures. This is called high pressure sales. Regardless, I chose a package of 8 digital photos and one photo book for $2737.50, with tax.
  I received an email that I needed to proof my photos, leave comments for the artist if I have to-dos with my pictures. I did, then I was told I was supposed to proof them on a laptop or tablet, they won't read my notes, my pictures are just sitting there. I've called many, many times, I spoke with Tess, Clarissa, Paula, Selina, then Angela, a manager, was supposed to call me back but never did. I cannot get answers from anyone, and beyond frustrated and disappointed. These pictures were going to be Christmas presents, however I still have to order the prints ( I'm paying $2700 just for digitals) and don't think I'll be able to, since I can't get any answers from anyone. Meanwhile, they have a ironclad no refund policy, even if nobody knows what the policy or process is for helping customers.
  
  I want an answer - when will I receive my digital pictures with the updated I requested to them, or I want a refund.
  
  Very poor business practices, would never go here again.

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 5, 2022/11/09) */
  Thank you for reaching out about your experience! Your feedback is very important to us. I see that Mysty on our team was able to assist with resolving the issue with your proofing, and your order is now in production. I've attached screenshots confirming your order status and recent communications. Please reach out to us at XXX-XXX-XXXX with any further questions and our Experience Concierge will be happy to help!

• Initial Complaint

  Date:10/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A week before I was scheduled to take my child to the photo shoot I had a family emergency. I looked all over for a contact number and no availability. I was contacted by the photographer the day before and asked them how to reschedule? They instructed me to wait for enchanted fairies to reach out. I received a email stating I would be charged a $99 fee for cancelation that wasn't ahead of time. With no one to reach out to via telephone or a email a could get a response from, these people are taking the $25 I was charged and adding a extra $99 for cancelation. I will NEVER use this company again.
  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/10/25) */
  Thank you for reaching out about your experience. The cancellation/missed appointment/reschedule policy is included in the appointment confirmation email. Screenshot attached. Our contact information is linked in the FAQ email that we can see was opened on 10/12 and 10/17, as well as listed on our homepage at www.enchantedfairies.com. Please see attached screenshots. Despite the availability of our contact information, we did not hear from this client that they needed to reschedule until the same day as their appointment, so the $99 fee was charged.
  
  Our photo sessions are in extremely high demand, and our photographer partners suffer missed business opportunities when an appointment is missed or canceled without 7 days notice, hence our clearly communicated policy.
  
  The cancellation fee, like the photography session fee, is 100% donated to the charities we are supporting during this Year of Giving. You can contact our team at 214-438-0074 to learn which charity we are supporting this month, or with any further questions. Thank you!

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife brought my step daughter for a photo shoot at Enchanted Fairies. Afterwards, she was called to a meeting to discuss purchasing photos. She was put into a high-pressure sales pitch, and told that if she did not decide to purchase immediately the photos from the shoot would be deleted. She was offered a line of credit through NaluPay (Pinnacle Bank) and paid an outrageous $3,692.50 for 3 pictures and digital rights. The interest rate for the line of credit was 17.99%, with 144 monthly payments (totaling $12,228.48 over the term of this loan). I was never notified about this line of credit from either the creditor nor Enchanted Fairies. I would like a full refund, or else I will contact law enforcement and my lawyer to pursue criminal fraud charges against this business. Moreover, they don't invoice people until AFTER the payment due date, after which they tack on additional late fees. This is a completely unethical business and should be closed down immediately. A person would be better off borrowing money from a mafia loan shark.
  

  Business Response

  Date: 12/30/2022

  Business Response /* (1000, 5, 2022/10/21) */
  The name and email address provided does not match any customers in our system. We are happy to look into this request with the customer information associated with the order. Thank you!
  
  
  Consumer Response /* (3000, 7, 2022/10/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The customer name is ******* ****** Email address is **************@hotmail.com. I filed the complaint on behalf of my wife.
  
  
  Business Response /* (4000, 11, 2022/11/11) */
  Hi! Thank you for the updated order information. I see the order and I am sorry to hear about your experience. It's never our intention for our treasured guests to feel this way.
  
  Please call us at XXX-XXX-XXXX to set up a time to meet with Kelly ********** Kelly is our teammate who can address your request and approve a cancellation. We appreciate your time and feedback!

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to file a formal complaint against this business, their business practices are unacceptable to their customers. Based on the many complaints here in the Bureau and bad feedbacks across the internet, my family is not alone in dealing with their scam like practices.
  To begin with, Enchanted fairies had their add up in Facebook with fake sparkling reviews (I knew coz upon further research about them i stambled unto a group in Facebook as well that's called ' Enchanted Fairies Scam Victim' some of their customers before said they were asked to leave a 5 star review for them to qualify for a freebie may it be free shipping, free pictures etc.,). I innocently inquired about it with my email and they replied back that my kids were chosen among a limited number of kids( which is a big joke!) that are qualified for a photoshoot with them. So yes I jumped in and have the schedule set after all $25 for each kid is not that bad for a shoot. We were told at the venue that we will get a free 8x10" with that amount which we never get.
  Upon the scheduled viewing on Oct 12 of the pictures we were taken by surprise about the exorbitant packages they have. We were guilt driven not to be able to see or own our kids pictures so we ended up with the cheapest package $2500 they offered. But after an hour of getting the invoice emailed to us, I tried to contact Angel to cancel the transaction. Why?because Me and my husband didn't really have time to discuss if this extra expense is within our means during that zoom video call. I know we look so confused in the video mainly bec of the price so we asked a lot of questions and Angel keep giving us these extras to be able to sell. So I tried to send an email and it bounce back. The next day Oct 13 after Selena said they received our order I tried to send an email again and still it was undelivered. So I tried reaching out their office and we were told a lot of excuses why they cannot cancel our transaction for a refund.

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/10/21) */
  Thank you for reaching out about your experience. Your feedback is important to us and we only want families to choose the appropriate memories for them. I see that you spoke with our top tier, Kelly Armstrong, on 10/14. We have a signed document with you agreeing to our no refund, cancellations or exchanges policy. This is also listed on the receipt. Please see attached documents.
  
  Your order entered production with our Art Department on 10/17. You should be receiving links to proof your memories soon! Please reach out to us at 214- 438-0074 if you need any help with proofing your images. Thank you.

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ridiculously expensive wall print. The order was promised to arrive in 6-8 weeks. It's been 8 weeks and have received nothing. I called customer service and they haven't even begun working on the art for the photo. They said they'd call back by the end of the day and nothing.

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 5, 2022/10/21) */
  Hi ****! I am sorry for the delay in your order. As we have entered the holiday season with our printing partners, some orders are taking additional time. This is noted on your receipt.
  
  However, I am happy to report that I see your order shipped on 10/18 and that you opened that email with the tracking link!
  
  I hope you enjoy the special memories with your daughter of her portrait session. Please reach out to us at XXX-XXX-XXXX with any other questions.
  
  
  Consumer Response /* (3000, 9, 2022/10/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I submitted responses already that have yet to be reviewed by BBB about the incorrect o set being sent. I will accept a response once my correct order is received

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a maybe 45 minute zoom call where this business plays up the magic and beauty of my daughters photo, has me pick as many as I want, then lays on the thousands of dollars packages to be able to keep all the photos I have become attached to. They are tricky with their verbiage and cunning with their sales tactics as my mom, dad in Florida, step mom and step dad are all present on the zoom call listening to me and my fiancé become frantic over financing for some photos. Talk about embarrassing! After reading other reviews I'm finding we were not offered anything near $200 and even after speaking with ***** she still gave me $500+ combinations just to keep me "invested" as they say. After explaining my father fell on unexpected circumstances facing the hurricane we were not going to be able to continue with the purchase she mentioned to my fiancé there could be a refund, I got no refund. We were also promised ONE digital copy of a photo be sent since we were willing to pay so much and not leave us empty handed..I haven't received that one. Beware the follow up zoom call which is mandatory or else they will still charge you somehow for not listening to their sales pitch. I would say let your children partake in the magic of the photoshoot but just take the freebie and go. It's not worth spending $5000 if the child doesn't even have $5000 in a bank account, college fund, trust somewhere. I feel like if they became more oriented with helping the people that are keeping them afloat they wouldn't have to keep coming to the BBB to defend themselves.

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 5, 2022/10/21) */
  Once the art editing and printing process has begun, and our art team has started their work adding extra magic to each photo, we are unable to cancel the order. This was explained during the Premiere call via Zoom. On the Zoom call, during 1:06:00, where the sales host reviews that production policy and says "once we submit the order, we can't cancel, exchange, or refund it." The guest signed the agreement and their receipt reflects this policy. I did see that the customer was scheduled for a meeting with Kelly, who handles cancellation requests, on 10/11 and the customer was a no-show. Please see the attached screenshot.
  
  We invite the customer to set up another meeting with ***** to discuss this further by calling our team at (XXX) XXX-XXXX.
  
  
  Consumer Response /* (3000, 7, 2022/10/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Another meeting has been set up with ***** be it you keep requiring my working time out of my day to discuss something I have discussed the same way multiple times. I am now taking time off of work to discuss photographs I do not even want. I wish to be done with this company by all means. Also the representative that spoke with my fiancé 10 hours later stated you guys did grant refunds which is the only reason I proceeded. I got no "art work" done aside from the free 8x10 so get real. Nothing was sent to be done less than 24 hours after the zoom call which is the timeframe I originally called to get this refunded. You guys ploy to continuously prolong this process proves as another tactic to "settle". I do not wish for settlement I wish for a refund. Please see screenshot of new meeting.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my grandkids pictures taken I did a zoom meeting with my mom on the other line watching the lady talk to us then said if we need to cancel we can cancel so I canceled a month before my billing cycle was due I called I emailed I text the company letting them know I was canceling. I get a call back saying know that there is no cancellation I said yes there was the lady told me I could cancel so that's what I did with cancel I called my bank and the bank was going to reverse versus charges which they did but now they reversed it back the bank took the $300 and I'm gonna be liable for the $3500 how is that even right or legal if they don't even have a cancellation policy the lady said they did I sent the bank all the information of cancellations talking to you guys saying it was OK to cancel and then all the sudden you guys tell the bank no there's no cancellation policy that's not right that's bad and that shady business all I want is it stop all I wanted was that the little porch that they give you who could afford $3500 for pictures that's why I canceled you can't say you cancel and then all of a sudden you don't cancel
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/10/21) */
  Thank you for sharing your experience. We offer financing and a variety of package options in addition to the free 8x10 gift portrait per family per year so that every family can enjoy the special memories capture in our photography studios.
  
  Once the art editing and printing process has begun, and our art team has started their work adding extra magic to each photo, we are unable to cancel the order. This is why a cancellation policy was reviewed with the guest during their Zoom, and they signed it agreeing to these terms.
  
  I did see that the customer was scheduled for a meeting with Kelly, who handles cancellation requests, on 10/11 and the customer was a no-show. Please see the attached screenshot.
  
  We invite the customer to set up another meeting with Kelly to discuss this further by calling our team at (214) 438-0074.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I took our daughter to get her photos taken and after the session were scheduled for a Zoom meeting to select photos and packages. I was at work and could not make the meeting so my wife joined by herself with Adelle on October 30th, 2022. My wife Rebecca let Adelle know that what we wanted were just digitals but the representative used pressure sales tactics and said the only option was a $2,500 package. She then gave no options for just digitals and went into how she should take the payments. She also mentioned that if we could not pay it all up front they had a credit line we could open and that they do not run credit checks so we could put anything for our income and lie to insure we get it. These Zoom calls are recorded on the companies end and yet their representatives do not hesitate to tell customers to commit credit fraud just to open lines of credit with them.
  
  Adelle then mentioned at the end of the transaction that there is a waiver for a no refund policy and that she was going to sign it for my wife on her end. At this point they already took a $1,400 payment from my wife's debit card and the rest was scheduled as multiple installments through her credit card.
  
  After finding out this all had happened I called for a refund and cancellation of the entire order and we were told to join another Zoom call to do so. The call was on October 10th, 2022 and we met with Kelly. When we told her we wanted a refund she mentioned that since Rebecca agreed to a non-refund waiver she couldn't help with the $1,483. What she could do was cancel the pending credit transaction for $1,100 and use the $1,483 we already paid for 5 digital photos. We had to agree to this since she would not refund the entire transaction and gave no other options.

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/10/21) */
  I see that you have been clearly briefed as to our cancellation and refund policies by your Host and Kelly. The payment plan was canceled and the payments already received were put toward the 5 digitals requested by Rebecca. The gift portrait that you previously declined was offered again and added to the account.
  
  Your free 8x10 gift portrait was shipped on 10/18 and should be delivered soon. We hope you enjoy this memory as well as the 5 digital images your wife requested in her conversation with Kelly.

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 20th, 2022, I had a session with Enchanted Fairies for my 2 year old daughter. We drove an hour and a half away to get there but we enjoyed the experience. My daughter sat well but also the photographer had someone to jelp keep my daughter engaged throughout the session. I was pleased with the pictures and our meeting which I as well as my parents attended, to purchase a photo package. During our meeting, it was brought up that my daughter has a twin brother and they offered me a session for him as well. During the meeting, we put a down payment down of 1800.00 for my daughter's pictures. We did not pick photos at the time because we were going to schedule my son for a session. I took him on March 5th, 2022, but it was a different experience the photographer did not have an assistant this time, the photographer did not engage my son in any way and I drove out of my way and had no pictures. I emailed Enchanted Fairies on March 24th to ask about getting a refund. I was told no refunds would be given since they were "commissioning my daughter's photos" even though I hadn't picked out which photos I wanted done. They offered for my son to come back and do a session but no refund. On July 29th, I took time off work for a zoom meeting to go through their picture picking process. I told Kelly we already went through a meeting but just to send pictures for me to pick. I received 5 and nothing after that. I asked for someone to contact me on Sept 3rd, no response and now again on Sept 16th. If they aren't going to respond or send me pictures, I think I should be refunded 1800.00. This has been a frustrating experience and it shouldn't have been.
  

  Business Response

  Date: 11/18/2022

  Business Response /* (1000, 5, 2022/09/22) */
  We appreciate your reaching out to us. Our Experience Concierge Leader will be contacting you directly to speak with you regarding your experience.
  
  
  Consumer Response /* (3000, 7, 2022/09/27) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I'm still awaiting a response from the business besides what they wrote on here. I've not yet received any pictures or a refund. I've also been checking my spam folders just in case. Nothing.
  
  
  Business Response /* (4000, 9, 2022/09/28) */
  Thank-you for bringing this to our attention. We apologize for the delayed response as we worked to review your account. We have contacted our art department to send you proofing sheets for your digital portraits. You will have the opportunity to review them and request any changes or additions to each. We do want to make this right.
  
  We know that you and your family really wanted a storybook with both of your twins in it. We removed the story book from your account since we were unable to capture photos of your son.
  This is not the norm and usually our Photography partners do a great job capturing amazing photos. We are looking into this as well.
  
  We will email you as soon as the proofing sheets are ready so you can review them at your leisure.
  
  We are a small family owned business and we strive to get things right and offer a magical experience for all of our clients. We also are aware that sometimes things don't go as they should. When that happens, we do try our best to make it right.
  
  Thank-you

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After the zoom call with Enchanted Fairies Representative, I called back a few hours later to ask to cancel my order. I called 3 separate numbers and sent an email. A lady said over the phone that they would refund it and stop the transaction. I got an email stating that they would not start a refund process 5 days later . I have complained to by numerous emails to them and gave them over 2 weeks to make this right but , they are non- responsive. I asked to speak to a number of managers and told them that I didn't agree with how they handled this misleading business. There business tactics are nothing truthful and downright criminal. The customer service of this business is awful to not honor a clients wishes . I am in no financial situation to even think about having an overpriced book of $2500 sitting on my coffee table and told them that day after my zoom call that I wasn't in any finacial ability to be able to afford anything of there products. I had ZERO idea prior to booking this free sitting fee that I was getting myself into a place where my credit would suffer from this "free sitting fee". I want be more transparent in the pricing so all future clients will be well aware ahead of time that they charge 2500-13k for pictures after the " donated " sitting fee that goes to charity . If people are clicking a Facebook page, that company should show them upfront what they are in for before a booking is made . I want them to make their prices transparent for future clients and I want a full refund and to stop the emotional manipulative tactics. Thank you ! Photo session was June 16,2022.Zoom call was 6/ 24 and I asked for a cancellation 3 hours later .I can provide dates of phone calls and emails to cancel this order and phone conversations with managers that promised that they would work out a solution to get this corrected. I can pull phone records as well if needed.

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 5, 2022/09/26) */
  Thank-you for sharing your experience with us. Our support team had tried to reach out yo you and set up a call. We would be happy to speak with you. Please feel free to call us at XXX-XXX-XXXX.
  
  
  Consumer Response /* (3000, 7, 2022/10/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have not received any calls from this company to try to resolve the issue.
  
  
  Business Response /* (4000, 9, 2022/10/05) */
  Our Experience Concierges called ****** on 9/21/22 and left a voicemail. To cancel an order, customers must speak with Kelly ********** A screenshot of the call log and a recording of the voicemail are attached.
  
  We would love to set ****** up with Kelly to address her concerns and resolve her request. Please feel free to call us at XXX-XXX-XXXX to get in contact with Kelly.
  
  
  Consumer Response /* (4200, 11, 2022/10/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I spoke to someone June 24,2022 in regards to canceling my order. I spoke to Nathaisha in about three different emails concerning my frustration with being passed along and not getting anywhere of why my order was not canceled the same day. I have called October 7,2022 and have not received a call from Emily, the account manager, whom the receptionist told me that she would RETURN my call. PLEASE just refund.
  
  
  Business Response /* (4000, 13, 2022/10/21) */
  Thank you so much for reaching out. We are sorry to see that you haven't been contacted as promised. I will be looking into why the original message request failed on our end.
  
  However, I see that Jamie from our team left a voicemail earlier today, and Alex was able to speak with you a few hours later and get you set up with Kelly on our team. Kelly will be able to assist with your order request!
  
  Thank you again, and please enjoy your day.
  
  
  Consumer Response /* (4200, 15, 2022/10/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have a video of Kelly stating that she will contact the financial credit card company to cancel my order and get a full refund.
  
  It is a 10 minute video and cannot upload through this platform. Please advise another way to do so.
  
  
  Business Response /* (4000, 20, 2022/11/11) */
  Thank you for your response. We have attached a screenshot of the last communication from Kelly on 10/25 where she shared that, although she attempted to get the financing company to agree to a cancellation, they did not agree to the request due to the signed order cancellation notice. Please let us know any further questions.
  
  
  Consumer Response /* (4200, 22, 2022/11/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  That is false. I have spoken to the financing company and they stated that they just needed to get Enchanted Fairies to agree to the cancelation. I have spoken with two ladies from ***** ******** Fianance, (one of which was ******* at ext ***** who both stated that they have noted in my account of the situation. PLEASE stop this absurdity. I have NOTHING from Enchanted fairies, nor do I want any. You have completely shattered my credit and I just want this matter to be resolved. I will take legal action.
  
  
  Business Response /* (4000, 24, 2022/11/21) */
  Thank-you for bringing this to our attention. We have consulted with our internal team and the finance company. We will be reaching out to you shortly with additional information regarding your case.
  
  
  Consumer Response /* (4200, 26, 2022/11/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have yet to hear from anyone attempting to resolve this. I have my lawyer **** ******* ready to take action if this isn't resolved promptly.