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Business Profile

Sports

Stack Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Stack Sports ********************* regarding my account and the address the 1099 was sent to. Upon speaking with 3 representatives, I was told that my 1099 could be emailed to me. After contacting Stack sports billing ***** stack Ports Supervisors, Stack Sports *********************, and not getting returned phone calls or being told that they did not know what I was talking about. I decided to file a complaint. Stack Sports have held my 1099 purposely, not releasing it as stated beyond January 31, 2025. My townhouse is having water issues and I'm in the process of moving i to another. Updating my address will further delay getting my 1099 because the company is sm leasing with, has not decided which townhouse they will be moving me to. I was told by 2 Sports Connect representatives that my 1099 CAN be emailed. It has not been done yet. This company has continued to ignore calls and requests from me about this matter.

    Business Response

    Date: 02/20/2025

    Hi Arielle,

    Thank you for reaching out and sharing your concerns. We sincerely apologize for the number of inquiries you had to make while trying to obtain your 1099-K. Our goal is always to provide clear and timely support, and we regret any frustration this process may have caused.

    I'm glad we were able to provide an electronic copy of your 1099-K. Apologies that we needed to wait until after our vendor had completed mailing them. We understand that this may not have been the ideal timing for your situation.

    We're sorry for the unnecessary time spent on the phone, and we regret the inconvenience.

    Were happy that we were ultimately able to resolve this for you, and we truly appreciate your feedback as it helps us improve our support processes. If you have any further questions or need additional assistance, please dont hesitate to reach out. Thank you for partnering with Stack Sports.

    Best,
    Stack Sports

    Customer Answer

    Date: 02/27/2025

    Company has resolved issue. I am satisfied with results. Wish to remove complaint.

    Customer Answer

    Date: 02/27/2025

    I have reviewed the business response and accept this resolution. Wish to remove complaint.

  • Initial Complaint

    Date:09/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a set of team basketball uniforms through Stack Sports with a quoted 10 day turnaround. It has now been nearly a month, and we cannot get an update on our order. All phone numbers go to voicemail, and all emails are not returned. We've tried to find contact information on social media, with no luck as well. We are now almost halfway through our season, and the kids don't have the uniforms that we have paid $1000 for.

    Business Response

    Date: 09/27/2024

     received and is being reviewed by our support team: 

    Thank you,

    Stack Sports Support

    Case Details

    Case: 04923968

    Subject: You have a New Message from BBB serving *******************, Consumer Complaint #********

    Description: Company: Stack Sports

    Consumer: ********, ****









  • Initial Complaint

    Date:01/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 26, 2024 my wife and son each received a 1099-*** from Spay, Inc. Same address, same phone number. Neither my wife nor my son have ever worked for or received any compensation from Spay, Inc nor have any of us ever heard of them.I believe someone is committing tax fraud and has gained access to my wife and son's SSNs and is using them.

Stack Sports is NOT a BBB Accredited Business.

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