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Business Profile

Western Clothing

Fenom Apparel

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Arnaud R

    Date: 02/21/2025

    Do not buy from this company. I dsregarded a bunch of negative reviews online, don't do what I did Shop somewhere else.The product (Gi/kimono) appears to be of good quality but there is virtually zero customer service. We ordered based on the size/weight chart and the Gi was too small. The company never responded to any emails. It took many phone calls to get someone on the line. Once we talked to someone live, they were pleasant and helpful, told us they would get back with us over the phone later on with a solution. They never called back. I was able to get them over the phone and they offered to send us a larger size gi and instructed us to send back the one we didn't want. I thought that was a fair offer but we never received anything and they never picked up the phone again. $135 wasted. The store address is a mailbox service. That's fine but that means no storefront, so nowhere to go and talk to anyone. I waited weeks and now months...nothing.

Fenom Apparel is NOT a BBB Accredited Business.

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