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Business Profile

Metal

METAL FUSION

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Metal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 2 2024 metal fusion revived my car grill and changed my credit card for ******* to chrome it. After 6 months of excuses they sent my grill back to me and agreed to send me a full refund. That was February 24 2025. I believe this is a friendly fraudulent company. Im still trying to get my money back. I have all the texts back and forth with them agreeing to send me my refund. But then they went silent.

    Business Response

    Date: 04/28/2025

    Our work is specialty and extremely custom jobs. This customer was being communicated with during the process. Unfortunately we were behind on this job and explained this to the customer with relevant details of why their part was being an issue. The customer requested their part to be sent back knowing it was not finished. We did not and do not send any parts back to the customer unless the customer requests it back. No matter how much time or money we lose on a job, we will always finish it and work on it until the customer is satisfied. 


    This customer left a negative ****** review and stated he got his money back from his credit card company. Based on this information, the customer has already received a refund. Now, he is saying he hasnt received any money which contradicts what he stated in his ****** review. We believe the customer is attempting to receive money twice.

    Customer Answer

    Date: 04/28/2025

    Hello, what I said on the review is I have to get the credit card company to get my money back. What I didnt know at the time, was that you only have 60 days for a transaction. The document I provided by ***************, states by law the ******************* cant help me.

    Customer Answer

    Date: 04/29/2025

    I am rejecting this response because:   

    Hello, what I said on the review is I have to get the credit card company to get my money back. What I didnt know at the time, was that you only have 60 days for a transaction. The document I provided by ***************, states by law the ******************* cant help me.

    Customer Answer

    Date: 05/08/2025

    Hello again, on the 28 of April I submitted documentation that proves I was not reimbursed by the credit card company. I not heard back from  the bbb on this matter.

    Customer Answer

    Date: 05/21/2025

    Hello, its been more than 10 days for metal fusion to respond. What happens now? If anything.

  • Initial Complaint

    Date:03/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DATE OF TRANSACTION = 1/19/2023 AMOUNT OF MONEY PAID = $644.00 THE **** WAS TO CHROME 8 AIR HORNS (metal tubes)THE **** HAS NOT PROVIDED (a return of the tubes - or a refund of the $644.00 after TWO MONTHS)EXCUSE AFTER EXCUSE HAVE NOT TRIED TO RESOLVE THE PROBLEM INVOICE #****

METAL FUSION is NOT a BBB Accredited Business.

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