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Business Profile

Design

Meta Design Experts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i hired this company to run my socal media pages i paid for the month of ********** didnt post my content on time they agreed to refund my ****** i paid on tuesday may 9th now they are not responding to my calls & not refunding me my money

  • Initial Complaint

    Date:02/17/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with ******************* of Meta Design and ********************* They took our money and failed to delivery a product a paid for and promised casing our business to lose money

    Business Response

    Date: 03/08/2023

    ********************* who signed up with us for *********************** services on February 12th 2023, client bought the services on call through our customer sales ***. Customer acted strange from the beginning and always pushed to see the work first. And she ended up leading the whole situation as she sent a service agreement to us and sign it for her before she takes care of the signup process. As per our company policies any service agreements are only provided by Meta Design Experts but not by the recipients.
    This customer ******, manipulated our process and pushed to see the work as soon as possible. We at Meta Design Experts follow a defined process for the *********************** Services which includes a 5 to 7 days, for business / product research after customer has signed up so the marketing plans can be created based on the nature of business and market trends. We made an exception for this customer as she wanted the posts for social media within 24 hours before *********** day which we did for her and share shared the work before the given timeline. We created ****************** Posts and one Video Reel for customer which she wanted to see without the watermark and after everything was delivered, she ended up asking for a refund and before we could speak to her to resolve any of her concerns or help her understand the process, she disputed the paid amount and blocked the numbers from Meta Design Expert's Support Team, Although we returned the money through stripe as customer put a chargeback and chargeback is being resolved now.

    Ideally, we research the client's business and understand it fully before developing any posts/reels or a calendar. In ******'s case, we started development without much research which is crucial at times but this was all since she pushed us from the beginning and started pressurizing after the signup. In good faith, we dropped other work to come up with a reel for her for promoting discount code. We design our own original posts which take time obviously, but we did it for you in a few hours. This is not how we work! That's why we mentioned everything to her that if she is starting project let's suppose from the 1st of the month then we can start posting from the 8th of the same month because in a perfect world, we take at least a week to understand the brand image and needs and we do share posts related calendar for next week so you can make changes in the posts that you want before the posting week. We did a lot of work for this client in very short time, and it seems that this client always planned to get the work and take off. The amount client filed dispute for is not refundable, Kindly reimburse this chargeback on our behalf, as we worked for her on our toes and made sure everything is per her convenience and requirements
    See Attachment/File: Case Study - ********************* - SMM_05d17c08-75b1-47aa-a413-41df00f415ba.pdf

    Customer Answer

    Date: 03/09/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    Meta Design stole my money. They have horrible review. I have recorded conversations of their hostility along with unprofessional texts from ***** and ***. They did not complete anything. They delivered horrible products and should be shut down.
    See Attachment/File: REPORT .pdf

    Customer Answer

    Date: 03/09/2023

    ***Document Attached***

    See Attachment/File: REPORT .pdf

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