Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had water damage in my master bedroom and bathroom, Jeff B***** was referred to me and we connected Oct 24th. He worked with my insurance company for mitigation portion and we agreed on a the rebuild. My insurance company paid Jeff directly $5,821.41 on December 27,2022 for the mitigation portion of this insurance claim and sent me a check for $10,038.60 which Jeff took and deposited in his bank account using a 3rd party process so that we could begin the rebuild work vs waiting for my mortgage sign it and have it clear through those channels. To date, Jeff's subcontractors have only been here 2 days. I have text messages over the last 8 weeks that details his written schedule to have the work completed only to have no one show up. I asked 7 times for a timeline and work schedule only to receive excuses on delays and am still with no master bathroom or bedroom. I told him yesterday that I want him to line item what he has spent to date on his subcontractors (which should be minimal with 2 days only) and product he has purchased and want a refund for the remaining monies. At first he said ok and now he is telling me I'm in breach on contract. This is a small job and should take two weeks tops to complete; he just keeps lying about when his subs will show and continues with excuses. I don't know if this matters but he has issues with 9 other homeowners and his sister recently quit working for him because he owes her over $6000 for work she has done. I just want to start with another contractor, pay him for what he has done and purchased and get reimbursed.
  

  Customer Answer

  Date: 02/09/2023

  **** has contacted me directly and insists he only owes me $4400 and is requesting that I sign a waiver to indemnify him and his company and revoke this complaint and never speak badly of his company. We are $1200 difference and I asked that we split the difference to avoid legal action. He refused. I have all of this on text message exchanges with him.

  Customer Answer

  Date: 02/13/2023

  What are the next steps? Last week this website told me **** had until 2/12 to respond. I see a note today saying that he has not responded. What happens now?

  Business Response

  Date: 12/13/2024

  In response to complaint # ********
  
  ******** ******-Customer/Complainant
    
  We at Spotless Restoration have a goal to meet and exceed customers' expectations. In this case the customer signed a legal contract to perform a service of remodeling and repairing her bathroom . We purchased materials and did exploratory work for the project but was not able to have access to the job as she was not able to be at home for a period of days. Once she became available, we were not able to drop another task at her whim . She then decided to not fulfill her side of the contract thus the separation. We mutually agreed to void the contract for an agreed upon sum/refund of deposit . We wish her all of the best.  
  
  Attached is our signed release of liability letter.
  
  Thanks,
  ******* ******
  O:************
  C:************
  ******************************;
  Unit 902
  ********** Tx, *****