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Business Profile

RV Services

114 Auto & Rv Collision Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business charged me price of brand new aftermarket parts but he installed used parts on my semi truck. When I try to address this issue owner start raising his voice and start threatening me. First he told me he will finish this job in one week but he took over three weeks.

    Business Response

    Date: 11/11/2024

    The customer initially informed us that he did not want an "aftermarket part" installed on his truck. His only viable options within his budget were a used OEM part or a new aftermarket part. We ultimately installed a refurbished OEM part, which met his budgetary constraints. The customer expressed satisfaction with the outcome and the work performed.

    However, when it came time to pay, the customer became ***** and threatened to leave negative reviews unless we gave him a discount. He insisted on a new OEM part, even though this option did not fit within his established budget.

    Despite our efforts to find a mutually agreeable solution and provide respectful customer service, the customer remained unsatisfied. He demanded either a steep discount or a brand new OEM part at the price of a used part or aftermarket alternative. Ultimately, it seemed the only way to satisfy the customer would have been to provide products at below cost and perform the work at no charge.

    The customer had this discussion with two members of management/owners and a member of our front end staff. 

114 Auto & Rv Collision Center is NOT a BBB Accredited Business.

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