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Business Profile

Appliance Sales

Supreme Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

This profile includes complaints for Supreme Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Supreme Appliances has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Supreme Appliances

      980 N Coit Rd Ste 2860 Richardson, TX 75080-6270

    • Supreme Appliances

      10522 Millie Ln Frisco, TX 75035-0682

    • Supreme Appliances

      3517 N Belt Line Rd Irving, TX 75062

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I first went to the store I talked to ****** sales person /manager I was looking for Refrigerator -dishwasher and dable oven he did not have the oven in store at the time and sent me the photo and he also said he will not bring it unless I paid for it and so I did.told him I would like everything delivered at the same time so I don't have to pay twice for delivery. Days went by before he said he had it and on July 9th they delivered they hooked up the dishwasher and refrigerator but the space for the oven was too small because one it was the wrong size I asked for 27" he sent 30" and not the same one he showed me they left without putting it together. My husband than said he will rebuild the cabinet it took him couple of weekends and he went to get the door for the oven from were they had left it on my dinning table and realized the glass on one of the door was shattered and also the door was painted to hide scratches and dents. My husband also discovered on the bottom of the oven inside the vent was full of broken glass and dried leaves and dirt that's when we realized we were given used equipment and for the price we paid and for being told it will be New we decided to talk to ****** and give him the chance to make it right. He told me he will talk to the people and get back with me never did I than took the door and photo of the oven and went back and the respond I got was you and your husband did this and we don't owe you anything . I asked if I can have the name and company we're he got it from has no answer to that . We can't even order the part ourself because there's no information on the oven no sticker with # or anything we also found parts that didn't even belong to the oven. I'm with no oven no solutions from this company and out of *******. help me solve this mess. At this point I do not want to do business with them I would like them to pick up their equipment and give me my refund so I can get another oven elsewhere.Thank you for your help

    • Initial Complaint

      Date:08/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We went to purchase a new Smart Oven Range that worked with Alexa. When we asked the sales person (Maribel) if we could control the range with Alexa she said, 'Yes!'. So we bought the range and when we brought it home and tried to control the device through Alexa we couldn't. Voice commands didn't work and we weren't able to control it with the Alexa app. We asked for a refund and to return the appliance within a day of it being delivered. They are refusing to take the appliance back and issue a refund. There is an implied warranty for 'Fitness for Particular Purpose' in which we relied upon the seller's expertise and made a decision based on their recommendations/expertise. We let her know that we wanted to use the appliance with Alexa and she assured us that we could.

      Sec. - § - 2.315 Implied Warranty: Fitness for Particular Purpose

      Business Response

      Date: 11/10/2022

      Business Response /* (1000, 5, 2022/08/30) */
      Hello! Maribel has 2 months working here doing sales, she knows a lot about the products, but clearly, she is not an expert. When you came the first time here looking for this model, she said yes, it works with Alexa, since some models do. Maybe not voice command, but with the app. We always ask people to do your own research to be fully complete about your purchase, especially when looking for something in particular. You left and had time to do research. And came back later ready to buy. As our invoice states we don't do refunds. This is the first time something like this happens to us, and customers are our priority, so we can offer a $300 discount that we can do through zelle or venmo. Or, we can do an exception and accept the return, ONLY if it has not been used, it has to be in new condition, since we don't sell used items. If you want to do the return, you can bring it to the store, and here we will check it.


      Consumer Response /* (2000, 7, 2022/08/31) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Thank you for the response. At this time the $300 refund through Zelle or Venmo will suffice. My wife has been admitted to the hospital and I don't have time to facilitate a return.


      Consumer Response /* (3000, 12, 2022/09/12) */
      The business owner has not issued a refund or tried to follow through with what they said that were going to do.

      This is consistent with the service they provided and the misleading comments they made to dupe their customers into buying products that do nothing that this business said they did.


      Business Response /* (4000, 15, 2022/09/21) */
      Mr ****, I am sorry about your wife, I hope she is doing better at this moment. We just received the notification letter by mail today (9/21/22), that you agreed with the $300 zelle payment, I am glad we got it because at this place the mail always gets lost. I just texted you to get your zelle info, and I sent the payment. I am sorry again for all this issue. Have a great day.

    Supreme Appliances is NOT a BBB Accredited Business.

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