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Business Profile

Cable TVs

Commscope Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Commscope Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Commscope Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against CommScope (formerly *****) regarding the defective performance of the ***** Surfboard S33 modem (Serial Number: ******************* and the lack of resolution provided by the company's customer support.I purchased the ***** Surfboard S33 modem via Amazon for $201.39 (invoice attached). Since installation, I have encountered intermittent internet connectivity issues. ******* Xfinity, my **************** Provider, conducted thorough diagnostics, including an analysis of cable signals, upstream/downstream power levels, and Signal-to-Noise Ratio (SNR). They found no abnormalities and attributed the connectivity issue to the modem. ***** support had also confirmed that upstream/downstream power levels and SNR levels were to specification.Note that I have already contacted ***** customer support multiple times to address this problem. Unfortunately, despite extensive troubleshooting, the issue remains unresolved. Furthermore, ***** has repeatedly failed to provide a definitive resolution or replacement. My support interactions with ***** occurred at least on the following dates: Oct 13, 18, Nov 6, 14, 28, and Dec 14, 29, all in 2023, as well as Jan 20, 2024. Each interaction either resulted in repeated basic troubleshooting steps or was dismissed entirely, with no effective resolution offered. ***** support has ultimately ceased to assist, leaving me with a defective product and unresolved connectivity issues.I trust that the BBB will assist in resolving this matter and ensuring that CommScope honors its responsibilities. I look forward to a response within ********************************************************************* to pursue further action, including filing with the ************************ (***) or seeking legal recourse.Thank you for your time and assistance.

    Commscope Inc is NOT a BBB Accredited Business.

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