We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Metal Building

Morgan Buildings & Spas, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Morgan Buildings & Spas, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Morgan Buildings & Spas, Inc. has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase agreement #******* Date dec 2008 Price ********* Hot tub with gazebo had a warranty on it but tell tell me they no longer in business wow you pay for service on a life time warranty and this happens what now need information

      Business Response

      Date: 07/10/2023

      Good Morning, 

      ************************* purchased a spa with gazebo in December 2008. The purchase price was $12,987.85. I have attached the Morgan Spa Warranty outlining the details of our warranty. As outlined in the warranty, it appears that her warranty is no longer valid. Even though we have been out of the spa business for 10 years, we are still able to refer our previous customers to spa technicians within their area, along with spa manuals, and websites for spa parts. I have sent her all this information via email. I have tried to call her multiple times. The first time it went straight to voicemail, and I left a message for her to return my call. I tried to call her a 2nd and 3rd time, and it goes straight to voicemail, but the voicemail is full. I would love to help her in any way I can, but I am not getting a response. 

      Thank you,

      *********************************

      Customer Answer

      Date: 07/10/2023

      I am rejecting this response because:   Have it been 10yrs no date on contract provided also if it have been past ten years who can I get to get some things done on the structure of the building/ not date shown on provided contract it say I have up to 10 yrs 

      Business Response

      Date: 08/14/2023

      In response:************************* purchased her Cabana December 19, 2008, and had it Delivered March 7, 2009, which is well beyond the Warranty period. ******* Morgan (General Manager) and ********************************* (Assistant Manager) has made multiple attempts to contact ************************* regarding her Cabana. We will continue to reach out to settle the issue with her Cabana. 

    Morgan Buildings & Spas, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.