Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  1700 Jay Ell Dr STE 200 Richardson, TX 75081-6788

• 

  Cox Communications

  PO Box 9037 Addison, TX 75001

• 

  Cox Communications

  4200 International Parkway Carrollton, TX 75007

Review Details

• Review fromMaxwell T

  Date: 07/14/2025

  1 star
  Should be zero. Its companies like this that remind me why capitalism is dead and we simply are slaves to the rich to do whatever the h*** they want with no repercussions. terrible service run by terrible people. If you work for them I hope it's because you are forced to, like I am to have to use their service.

• Review fromAntonio G

  Date: 12/18/2024

  1 star
  My monthly price for cable, Internet, and other services are continuously changing each month and no matter if you take a service off of your account or not, they still charge you the exact same price. Ive tried to do everything I can on my end to have a lower monthly bill *** each month theres something new as to why their rates are continuously increasing this has happened three months consecutive. I guarantee it will happen again going into January. I would discontinue my services with this company, but I was told there are no other service providers in my area so I am stuck with them.

• Review fromJayla M

  Date: 10/24/2024

  1 star

  Jayla M

  Date: 10/24/2024

  1 star is being generous for Cox Communications. I have had the worst customer service I have ever received from a company with ***. Do not switch to *** to be your cellphone carrier. They mislead you on the phone with the sales team, they transfer your calls endlessly with no one knowing what action to do. I was on the phone for a total of over 7 hours in one week without getting the problem solved. I spoke with every department tech, sales, escalation and managers. I just wanted to exchange a phone I had bought because of the poor battery. I have spoken to over 20+ **************** staff over

  Cox Communications

  Date: 11/26/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns; however, we were unable to provide an agreed upon resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolve.We appreciate the opportunity that the BBB has given to us to assist our customer **** *.Executive Resolutions **********************, ***********

• Review fromDanielle T

  Date: 10/21/2024

  1 star

  Danielle T

  Date: 10/21/2024

  I called *** in July regarding my bill. The representative offered me a 2yr promotion to keep my services. I received the promotion on my August and September bill, then in October my bill went back up. I called and talked to a supervisor and they said the promotion expired and there is nothing they can do about it. They said they can coach the representative but that us it. I advise that I will be canceling my service since they won't honor what I was offered. They canceled the service rather than making it right. The call was recorded but they still won't honor what was told to me.

  Cox Communications

  Date: 10/23/2024

  Dear ********,Cox Communications (***) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.Our Executive Escalation team member spoke with the primary account holder regarding your *** account on October 23, 2024 and have provided a resolution for the concerns brought up in your complaint. If you have any questions or concerns regarding your account, please contact our *************************** at **************.Best Regards, *** West Region ---------------------------------------------------------------------------------------- The Executive Escalations Team

• Review fromDEMETRIA L

  Date: 09/30/2024

  1 star

  DEMETRIA L

  Date: 09/30/2024

  Im disappointed in how *** treat their customers. Sunday we didnt have any cable/internet services in our home before 8 AM and I returned back and saw that the issue still remained at 11 AM. I contacted *** in which I was connected to the chat ***** I was chatting with a **** for over 2 hours about the technical difficulties taking place as well as 2 other neighbors. Why should I have to text with a **** this long just to place a service issue and to have a tech come out. I received a call at 7 PM and spoke with a **** who was confirming my tech visit on Tuesday. I asked the **** to expedite the service visit because there are elderly people on this court who depends on the Internet for communication. The **** acted as though I was lying about having service issues because according to his computer there was no power outage. I told the *** I am for sure that at least 3/4 homes on the block does not have any service. As well those 3 homes did contact *** about the issue. The **** continued to insinuate that I was lying just to get expedited services. I told the **** that I am willing to knock on 1 of my neighbors door just so he can state that he is having problems with *** services. Be mindful I am knocking on my neighbor door after 7:00 PM in the dark just to prove that there is some type of shortage in the area. The neighbor gets on the phone and verifies that there is a service issue and that his wife called to ***ort it. This is saddening that I have to get a neighbor to verify the issue in order for a tech to come out sooner as if I am a liar. As well I have complained about the green box being down for months. I wouldnt advise any one to get ***. *** is depending too much on technology and emphasis on chatting. Customers want to speak to a live **** for serious issues. Do *** even perform preventative maintenance? What happened to the old days when a live **** was on the phone instead of you pushing 8 buttons and getting transferred to different depts.

  Cox Communications

  Date: 10/01/2024

  Dear BBB: We did reach out to our customer RE: review ID ******* to ensure an apology was expended for the experience. In addition, we sent coaching information the agent (s) managers in order to prevent experiences such as indicated. We appreciate our customer's patronage. Thank you

• Review fromDavid M

  Date: 08/19/2024

  1 star

  David M

  Date: 08/19/2024

  I recently sold my business and the account was transferred to the new owner. A month later, I received an email from *** that I was to receive a credit for time the service was down due to weather. The outage was about a month during the time I owned the business. I called *** to make sure that the credit was sent to me and not the new owner. *** told me that they couldnt send me the credit because I didnt own the business anymore. Needless to say I am very disappointed especially after doing business with them for over 10 years.

  Cox Communications

  Date: 08/20/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns; however, we were unable to provide an agreed upon resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolve. We appreciate the opportunity that the BBB has given to us to assist our customer ****************** Executive Resolution Specialist *** Business

• Review fromMenthie L

  Date: 02/11/2024

  1 star
  This is the second complaint about the same reoccurring issue. I have been enrolled in the *** Affordable Connectivity Program and I keep getting charged by Cox Communications. The first one was no fault of mine and I paid the monthly fee of $30. I recently confirmed my participation with the Affordable Connectivity Program and this is an error on *** and am not willing to continue to pay for their issue.

• Review fromJason R

  Date: 01/30/2024

  1 star
  There is too much to type here it won't allow me. In summary:Saturday 01/27/24 I went to the *** store to upgrade one of two mini-boxes to a contour box. I already had one, for three tvs total. They told me I had to take home two new contour boxes, return the old contour box (no action on the old mini-box). I got home and none of my tvs were working. I was told after hours on the phone to go back to the *** store, ***** could fix it. *** store was closing. I called at 5:30 no one answered, no one ever returned my message days later.Sunday morning I called again. The boxes would not activate go to the *** Store on Monday at 10am when they open. Sunday afternoon, the two new boxes finally activated. The third did not. Almost a day later I had service to two of three TVs.I called customer loyalty Monday Morning 01/29/24. The person agreed my account should be credited. However a credit could not be given at the time because the work order was still open for some reason. All of my calls and issues were logged, not to worry. Just call back when the work is closed and whoever I talk to will give me a credit. I took two hours off of work without pay to go to the *** Store before they close. AFter mocking my story they confirmed among themselves that the work order was still open and mini-box had been deleted from the system. The supervisor's supervisor then took over behind closed doors and fixed the problem. I then spent another hour with Tech Support activiating this box. 7PM Monday, over two days later, I had full service restored.I called back Customer Loyalty and spoke to someone who refused to identify himself other than "****". **** repeatedly told me there was no record of any issue or any record of service distruption in the computer and there would be no credit. **** would not let me speak to his supervisor. He would not give me a contact for Corporate and Said call Customer Support, Customer support's supervisor gave me an email.

• Review fromRaven W

  Date: 12/17/2023

  1 star

  Raven W

  Date: 12/17/2023

  I have a payment made to the account confirmed from the bank it was made and its not applied to my fox account. Every time I call they tell me my balance and will not research where that payment went. I have called and asked for a supervisor and been refused to get one I was put on a silent hold where the agent just start call avoiding instead of transferring me to someone that can help.

  Cox Communications

  Date: 12/21/2023

  Dear ***********************; Cox Communications (***) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution. If you have any questions or concerns regarding your account, please contact our *************************** at ************. Best Regards, *** West Region ---------------------------------------------------------------------------------------- The Executive Escalations Team

• Review fromRick M

  Date: 12/02/2023

  1 star

  Rick M

  Date: 12/02/2023

  I don't know why I have a charge pending for Cox Communications. I do not use anything from *** and want my money back and, also, this deleted from my record!

  Cox Communications

  Date: 12/06/2023

  Dear *****************************, Cox Communications (***) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution. If you have any questions or concerns regarding your account, please contact our *************************** at ************. Best Regards, *** - ********** ---------------------------------------------------------------------------------------- The Executive Escalations Team