Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid: $74,500.00 but will have to pay other contate of Transaction: 06/05/2023 Will have to pay other contractors$51,548.88 to finish the job and correct the items gthat were done incorrectly. We **** already paid an additionalo $10,103.00 to contractors They were completely redoing out pool and providing all new eqjuiptment Piper Whitmey Construction, LLC use my money for other their personal use anfd the do not have the money to finish the job. The nature of gthe disbute is that Piper Whitmey Construction, LLC use my money for other their personal use anfd the do not have the money to finish the job. No, They lie about everythihng,.

  Business Response

  Date: 01/09/2024

  The customer paid for and received services and materials that are in excellent condition and are covered by a 3-year warranty. The customer has not paid for services rendered, and we have mutually agreed to cancel the remainder of the outstanding few items. An overpayment of $1,190 has been mailed to the customer. See attached info sheet summary of the work proposal and payments.

  Customer Answer

  Date: 01/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  In response to the statement that he owes us a refund of $1,190.00 . This is a total fabrication. Let me list the items that have been paid and have not been supplied.
  Items Pipe Whitney Construction LLC contracted to do and were not done.
  Equipment Bids 3298 $21,616.32 and Bid 3317 $5,100.00  
  
  See attached PDF response
  
  
  Pentair Intelliflo VSF Variable Speed & Flow Pump, 3 HP 230V 2 @ $2,165.13 $4,330.26
  
  Response: 
   Only 1 pump was installed so Pipe Whitney Construction LLC gave a credit towards the Pentair Mastertemp Heater ******* BTU,Natural Gas Low Nox  $4,250.00 -$2,165.13 + $178.62 tax for a total of $2,343.75
  
  Pentair Intellibrite 5G LED Color Pool Light, 55W 12V 100FT cord
   2  @ 1,245.34      $2,490.34  Total
  
  Response: 
  This has not been installed. Paid Check # *** $25,774.51 on 06/22/2023 and $1,992.28  was paid in that invoice. Paid receipt attached. Need a refund of $1,992.28  + $498.06 which we paid 20% in advance on Check #*** in the amount of $16,784.00.00 on 6/05/2023  $2,490.34
  
  600 W Low Voltage Transformer for Pool Lights $221.04 Paid Check # *** $25,774.51  on 06/22/2023 and $176.83 was paid in that invoice. Paid receipt attached.
  This has not been installed.  Need a refund of $176.83 + $44.21 which we paid 20% in advance on Check #*** in the amount of $16,784.00.00 on 6/05/2023
  Refund  $221.04
  
  EasyTouch 4P - Single Body (Base System: No ICP, No Actuators $1,461.04 Paid Check # *** $25,774.51  on 06/22/2023 Paid receipt attached.$1,168.84 was paid in that invoice  plus $292.20 which we paid 20% in advance on Check #*** in the amount of $16,784.00.00 on 6/05/2023 Refund $1,461.04
  
  
  
  Pentair Screen Logic Wireless Interface, Spart Phone/PC Remote Control $959.71 Paid Check # *** $25,774.51  on 06/22/2023 and $767.77 was paid in that invoice. Paid receipt attached. plus $191.42 which we paid 20% in advance on Check #*** in the amount of $16,784.00.00 on 6/05/2023  Refund $959.71
  
  In-Line Chlorinator #*** $164.62
  Response: 
  This has not been installed.   Paid Check # *** $25,774.51  on 06/22/2023 and $130.31 was paid in that invoice. Paid receipt attached.  . plus $32.92 which we paid 20% in advance on Check #*** in the amount of $16,784.00.00 on 6/05/2023
  Need a refund of Refund $164.62
  
  Need a refund of $
  
  Plumber Installation of new equipment 1      $4,500.00
  Response:  This plumber didnt know what he was doing and the City of ******** wouldnt of passed his work    
  
  The plumber didnt do his job and we paid 20% in advance on Check #*** in the amount of $16,784.00.00 on 6/05/2023.  Need a refund of $900.00 and a Lien Waiver signed by the plumber so we will not sue him.  He put our safety at risk. Refund $900.00
  
  Electrician Installation of new equipment  $2,500.00
  Response: 
  The electrical has not been installed.  We paid 20% in advance on Check #*** in the amount of $16,784.00.00 on 6/05/2023. Need a refund of Need a refund of $500.00
  ICEBERG 30 GP, GLACIER POOL COOLER 30k GAL                    $4,350.00
  3648-2 36 c 48 x 2 CLADLITE EQJUIPTMENT PAD                     $ 250.00
  Electrician Installation, includes running conduit and switch                     $ 500.00
  
  Response:
  This had not been done. Paid full amount of $5,100.00  He just took my money.  Refund  $5,100.00
  
  Items paid for and not installed or purchased by Piper Whitney Construction, LLC
  $2,343.75
  $2,490.34
  $221.04
  $1,461.04
  $959.71
  $164.62
  $900.00
  $500.00
  $5,100.00
  $14,140.50
  
  
  
  Bids 3297 $62,304.00
  
  
  Install Gas Lines to fire bowls $900.00:
  Response:
  The gas lines that were installed were inadequate and Pipe Whitney Construction LLC.Didnt get a Permit from the City of ******** which is required.  We had to have CenterPoint come out, Cost $350.00 hire another plumber, ****** Plumbing to redo gas line Cost $4,786.00 PAID Check # ***. The repairs that needed to be done to get a City of ***************:
  DIG 4 HOLES TO EXPOSE GAS LINE AND AT METER 
  INSTALL 2 VENTLESS REGULATORS 
  CONNECT GAS TO METER 
  CONNECT GAS TO FIRE FIXTURE 
  PULL CITY PERMIT 
  PERFORM GAS TEST 
  IF GAS LINE HAS TO BE RE DUG DUE TO NOT DEEP ENOUGH WILL PRICE AT TIME OF DIGGING HOLES 
  IF GAS LINE DOESN'T HOLD TEST WILL PRICE OUT AT *** AIRS AT THAT TIME 
  $2,211.00 
  GAS LINE WAS ONLY 6-10" DEEP 
  DIG NEW TRENCH FOR GAS LINE 
  INSTALL NEW GAS LINE PER CODE AND INSTALL TRACER WIRE
  Stonescapes Pebble Plaster with bond-kote. 15 year warranty $9,900.00
  We had 2 other pool companies inspect the plaster.  It wasn't done correctly.  The cost to redo the plaster is $13,450.00  Have not paid yet,.  We are requesting $13,450.00 which is the cost to redo the pool.
  TRAVERTINE COVERED PATIO DECK
  The tile was not sealed properly (the tile was stained and we had to pay another tile company to reseal the tile Cost:  $1,600.00 Paid Check #***  Same as #5
  The stone on the columns and the travertine covered pool deck were not sealed properly (the tile was getting stained and we had to pay another tile company to reseal the tile Cost: $1,600.00 Paid Check #***
  Subtotal:
  $ 1,600.00    reseal the tile                                                                                                                                                                                       $     350.00    CenterPoint                                                                                                                                                                                           $  4,786.00   ****** Plumbing                                                                                                                                                                         $ 5,955.00    JET Distribution (to make the gas jets for the 2 fire walls )                                                   
  $      ******     Sprinkler Damage                                                                                                                                       $13,139.00  Total we had to pay to other contractors to finish the fire wall that was not completed
  This is a note from another pool company.
  It is now going to cost of another $32,242.30 to finish the pool.
  Plaster installed for customer was not adequate. Plaster shows signs of improper installation. Discoloration on the plaster could be of improper bonding process or caused during acid washing of plaster.
  
  We signed the contract with Pipe Whitney Construction LLC on June 5,2023.  ******* ******* is the President of the company.   We were told  by  her husband that we would not be swimming by July 4th, 2023.  They have lied about everything,
  The last communication I had with Kryshon was when she responded to the following text I sent her on 09/26/2023 which was Good morning Kryshon, At our last meeting, **** stated that he was going to send us a schedule of completion and we never received anythingI do not think he knows how  to tell the truth At our last meeting, **** stated that he was going to send us a schedule of completion and we never received anything  I do not think he knows how  to tell the truth.  . I know you have it in you to finish our job. You werent nominated for the women whomean business award by handling your business like this
  
  Her response was . Please send me and *** a calendar and let us know when our job will be completed. Im in fact working on coordinating the next steps. Waiting on call backs. I will get this out to you.
  I never heard from her again.
  **** ******* sent a photo of his company bank balance and his personal bank balance showing us he didnt have any money
  They are both very unprofessional and do not know how to tell the truth.
  
  We received several bills from his plaster company asking us to pay them because Pipe Whitney Construction LLC had not paid them.
  I have attached all the invoices and canceled checks we paid them along with all the coorespondense between myself, my wife ***** ********* and Kryshon and **** *******.
  We are not the only family in ********, ***** that **** ******* has taken advantage of .  He was with ******* Pools at the time he took advantage of the other families. 
  We are going to sue the company, Pipe Whitney Construction LLC and *** Kryshon ******* and **** ******* personally.
  If they want to deliver us a cashiers check in the amount of $27,279.50 by 01/31/2024 and pay their plaster company and provide of lien waivers from all the other contractors they hired, we will not sue. 
  If we have to go to court, we will sue for treble damages and we will join with all the other families that he took advantage of . 
  
  
  Regards,