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Business Profile

Lighting Equipment

Westinghouse Solar Lights

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Equipment.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two sets solar lights that completely quit working after a few months. Company I ordered through tells me to contact supplier they have one year warranty. I have tried to call a hundred times and have emailed many many times and cannot get anywhere. I need these items replaced or refunded as they are useless to me.

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a warranty claim for a set of string lights in December of 2023. I was told to allow up to 12 weeks for a resolution. It has now been 14 weeks and no further correspondence nor resolution has been received.

  • Initial Complaint

    Date:03/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I would like to update you on the progress of my situation of waiting for replacement lights. A couple days back I did finally receive my replacement lights that were promised to me. There has been no communication with me on this matter from the company , the lights just showed up at my house. I don't know what prompted them to ship me the lights as I have been waiting a year for them. Thank you to all parties involved with this matter, looks like this one ends up as a winner.  Again thank you very much!

     

    *****

    ve not) received (any) lights from this company. As I mentioned earlier I stayed in contact with this company alerting them of my other lights failing, I was promised that a new order for (3) replacement lights was processed on November 21,2023 and should have gotten my lights in (12) weeks. Nothing came as promised contacted them again on March 6,2024 and was told a internal email was sent to the warehouse to get a delivery date for the lights and there has been (no) response as of today March 22,2024. There has been many attempts from my end to do follow *** on this matter and all I ever get is excuses and delays. There has been around (25) emails trying to get this warranty issue taken care of and they never come through on their word. I have $60.00 invested in these (3) lights that never made it through the summer. My last email to them stated that I have no other choice but to report them to the proper authorities. Please advise where I go from here as I have been very patient .

    Business Response

    Date: 05/02/2024

    This warranty replacement has been shipped will tracking FED EX#************.

    Customer Answer

    Date: 05/03/2024

    The replacement lights did arrive at my house and we are all set on this complaint. Thank you!

  • Initial Complaint

    Date:12/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the companies customer service back in June in-regards to some defective lights I purchased. ******** told me that the lights should last up to four hours, on their packing and in the insert, it states lights last anywhere from six to eight hours. A few months passed and I noticed the lights only stayed on for about two hours, spoke with a ******** again. She stated she would place a replacement order and it may take up to 12 weeks. Well 12 weeks passed and nothing. So I emailed again in November, her reply was I have included your information in a daily email to the warehouse to give me an update. Still nothing, now because I waited for her to send a replacement I can no longer return these defective lights to the place I purchased them from.

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