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Business Profile

Air Conditioning Contractors

Sigwald Service Co.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 14, 2022 I paid for a new furnace and AC unit to be installed.Upon installation the employees doing the work did not check the units insuring everything worked.The employees also caused damage to an outdoor plumbing pipe which was being burned as the y saudered wires etc for the compressor. They did not say a word about the damage either. Luckily it was not burned through. Once it was discovered a few days after installation that the furnace does not work, the company has had other employees out for the last 2 weeks (every day) to replace parts on a NEW unit....which in turn none of the parts being replaced has been the issue. We are starting week 3 of total disruption in my life, playng the " it could be this" game by this company. I have spoken with the owner more than once. I received an apology and a " well mistakes happen and this is out of our control at this point" as an answer to resolving this. I also have a business to run. I have medical appointments I have had to cancel until this is fixed. This is no longer acceptable. I receive no communication as to if or when they will be out to continue trying to fix this unit, unless I call them. Once that is done I seem to be one of the last jobs and priorities for them to deal with. Again...this is week 3. I need some help. I do not plan on using this company again after this. For now I am asking for help to get this done and resolved. I do not have a product manual, nor warranty information that was to be provided by them either. I have asked several times with zero response to the request as well.Let me know if you can help. I do not and have not recommended this company to others out here needing this type of service. Anyone that personally knows what has been happening have called other companies. *******************************

    Customer Answer

    Date: 11/07/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    My issue was resolved as of today with the company I had am issue with. 


    Regards,

    *******************************

Sigwald Service Co. is BBB Accredited.

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