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Business Profile

Carpet Installation

Floor N More

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet Installation.

Complaints

This profile includes complaints for Floor N More's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Floor N More has 4 locations, listed below.

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    • Floor N More

      1860 E Interstate 30 Rockwall, TX 75087-6201

    • Floor N More

      11243 Shady Trl Dallas, TX 75229-4637

    • Floor N More

      1844 N Stemmons Fwy Lewisville, TX 75067-2204

    • Floor N More

      7714 Tussendo Drive Houston, TX 77083

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      flooring ******, ***** *** ******* Comes apart, ****** says it has a life time warranty, but they don't make it any more. Floor N More came out, did some work and said it was fixed. $650 billed to me. Floor comes back apart in winter time. ******************* at ****** floors told me tough. Fixed it my self. In December 2022 was told by Floor N More they would come out and fix it again no charge.I told them to come in December that starting in January 2023 I would be here only on Friday or Saturday, was told that would be no problem. They called me a couple of time saying thew were planning on coming out on a Friday, but never shower up or called. The planks need to be replaced, but they don't make it anymore, so they try to repair it to no avail in my opinion. I just want it fixed or replaced.

      Business Response

      Date: 09/08/2023



      Floor N More's labor warranty is valid for one year. As per our contract with the home owner, we are not responsible for the manufacturer's warranty since we cannot control the products failures or availability.


      ******************** floors were completed in October 2019. ****** contacted us in 2022, more than two years after about potential issues. **************** modified his floor to install new cabinets and asked us to fix this and we did. We charged $650.00, however he only paid $200.00 and still has a balance of $450.00. 


      Also, he had another issue due to his chair damaging his floor but we were unable to replace the pieces because the floor has been discontinued.  He did contact the manufacture directly to verify this after we informed him.  


      All services were completed. 


      All issues are from improper use or manufacture defect both to be determined by the manufacturer. 


      If needed we can supply a copy of the contract that states we are not responsible for manufacture warranties and that our labor warranty is one year.  Even though his issues are not from labor issues.

      Customer Answer

      Date: 09/08/2023

      I am rejecting this response because THERE IS NO CHAIR DAMAGE, AND THE FLOORS COME APART IN NUMEROUS PLACES, AND NEEITHER FLOOR N MORE OR ****** FLOORS WANT TO STAND BEHIND THEIR WARRANTY, THIS IS TYPICAL OF LIFE TIME WARRANTY ON MERCHANDISE , THEY ALWAYS FIND A WAY TO GET OUT OF THE WARRANTY AND FIXING THE FLOORING OR ETC...

      :   

    Floor N More is NOT a BBB Accredited Business.

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