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Business Profile

Roofing Contractors

Southern Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unfinished roofing job. Here is the timeline of events and the gutters are still not started:06/12/23 - Hail Storm 06/13/23 - Roof inspected by contractor (*********************************)06/26/23 - Roof inspected by Allstate. ********************************* present.07/01/23 - Allstate approves claim 07/03/23 - Check written for initial payment and provided to *********************************. Advised it would be completed by the end of the week.07/05/23 - Requested confirmation for installation in the morning from *********************************. No date provided all day. Started getting a bad feeling about this company. Threatened to put a stop payment on the check. Received a call from ******** and he third partied in one of the owners, who acted as if they were doing me a favor. Received confirmation on installation.07/07/23 - Roof materials arrived and roof replaced. Asked about the gutters and was advised by ********************************* that he would get back to me. Advised him that I was going on vacation on 07/14/23. Was advised that it would be completed by the time I returned on 07/23/23.07/24/23 - Contacted ********************************* to get and update. Was advised that he was out of town and getting back that night and he would follow up.07/26/23 - Asked ********************************* for an update. He called and advised me that he had left the company but would follow up and get a date and how he was going to follow through.

    Business Response

    Date: 09/06/2023

    We completed the full scope of work *************** estimate. Mr. **** insurance only wrote and paid to replace some of the gutters not all, but Mr. *** stats we did not finish. If you look at the estimate uploaded by Mr. *** you will see what insurance wrote and paid for. 

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