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Business Profile

Fire Protection Contractor

Impact Fire Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire Protection Contractor.

Complaints

This profile includes complaints for Impact Fire Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Impact Fire Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had security cameras installed on the outside of our home on July 14, 2022 by *****************, *********************************************** of ********************* LLC. Cameras installed are UniView brand. Told by ***************** we had a 3 year warranty on the cameras/system covering everything except acts of God. Paid a substantial amount of money for the ************************* of said cameras/system. A month or so after installation we had frustrations w/ ************************* as he was not responding to our questions/concerns regarding the cameras. We were still learning the system & were told by ***************** and ************************* that adjustments would need to be made to settings to get the cameras where we wanted and to call them w/ questions. When ****** would not get back to us to resolve any issues we had such as camera lights flashing excessively or not at all, blurry picture etc., we reached back out to *****************. He responded at first, but once we asked for the phone number to Tech Support for UniView so we could contact them directly, he completely ghosted us. He quit responding to phone calls, voicemails, ************** So weve solely relied on UniView Tech Support to help resolve any camera issues, updates, etc. Fall of 2023 we started experiencing problems w/ one particular camera. UniView Tech support tried multiple times to correct this issue. Finally, they deemed the camera as being defective. They sent a brand new camera to ***************** of ********************* LLC, (acquired by Impact Fire of ****** in July/August 2023) in Dec. 2023 as we are still under our warranty period. Dark Horse was told by ************************ to then ship the camera to our home address. They refused the ************* it back to UniView! My *********** have since contacted Impact Fire w/ our problem since they acquired Dark Horse. Weve left voicemails for ************************* (******* *********** (Office ******** ****** will not return our calls! UniView Support techs also say that they are awful to work w/!

    Impact Fire Services is NOT a BBB Accredited Business.

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