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Business Profile

Firewood

Dick's Hardwood Delivery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Firewood.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a hardwood delivery service. They take payment up front. They delivered a partial order and have refused to provide the remainder of the order or a partial refund. This seems to be an ongoing issue with them (see yelp, ****** reviews etc). Theyre scamming customers.

  • Initial Complaint

    Date:12/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about November 23rd, I originally ordered, from Dick's Hardwood Delivery, a 1/2 Cord of Oak firewood to be delivered and stacked at my home. The agreed price was for $254.39 including tax. ****'s charged my Credit Card 3 times against different businesses under his name. The charges were for $313.92, $47.00, and $27.00. In addition to the overcharge the two additional charges ($47.00 and $27.00) were not authorized. I have communicated with ****'s via text msg. Since nobody answers the phone. I have requested that ****'s refund a total amount of $133.53 (overcharge $59.53 + $47.00 + $27.00) and to deliver the balance of the product.After much discussion and promises, ****'s has delivered some of the wood but they still owe me more. ****'s has refunded $47.00 and claims to have issued an addition amount but will not say when or how much.The resolution I am looking for is a refund of the overcharged amount of $59.53 and $27.00 and to deliver the balance of the wood to complete the order.

    Business Response

    Date: 12/27/2023

    Customer has since received full refund amount to his bank and al is well. 

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online on 11/28 for firewood at dickshardwood.com the order was for 4x8 half cord of pecan wood price 315 on the website. Total price was ****** including delivery and taxes. I called the number on the site and left a message saying they could drop it off in my driveway that I didn't need to be home.I received a text 12/2 to schedule an appointment. I scheduled for the next day 2pm. No call no show. The next day I received a text from a different number. I scheduled it again. No call, no show. On Dec 5th I got a text that said he would be out that day. No call no show. Dec 6th I got a text saying he delivered to the wrong house, and would be giving me a refund on top of the wood. I said that sounded fair due to the unprofessional manner of this situation.Dec 6th 2 barrels of wood were dropped off in my driveway followed by a text saying he made a mistake and only delivered half of my order. I text him back immediately and said I don't want the other wood I was owed I just wanted the full refund. He didn't respond. I tried to call the same number I left a message on and it seems to be out of order now. Some of the reviews on ****** have a similar story as mine. I texted on Dec 11th saying I hadn't received my refund, no response. I texted Dec 13th saying once again I still haven't received my refund and this would be my last attempt to contact them, I just wanted to end our business relationship and receive my refund. These are the two number is received texts from ***************** ***************** Website I ordered from dickshardwood.com

Dick's Hardwood Delivery is NOT a BBB Accredited Business.

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