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Business Profile

Kindergarten

Primrose School of Round Rock North

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The way this business runs is scandalous. They bring you in and everything seems wonderful and organized. I wish we had a better experience with the office management and we might still be considering this establishment for care of our child. When we filled out our paperwork, we asked for a May start date and if that wasn't available, we needed August 1. We held off on paying our "deposit" in January because we couldn't afford to pay multiple waitlists at the time. THEY called ** in March, telling us that deposits are refundable if they couldn't get us in by our dates so we made the "informed" decision to go ahead with the process. They called us in April to offer us a June start date, which was not when we put on our paperwork. We told them we had talked to Mrs. ****** and that we had specific dates and that we couldn't do ***** They are now stating that we cannot get our deposit back because they offered us a spot, even though it wasn't when we needed. We talked to the director/manager and she refused to refund us, even after being told all of these details and going round and round about keeping their word to potential clients. She states this is how they normally do things and kept tiptoeing around when I asked her to make sense of it all. It doesn't make sense to me but I'm very happy we decided not to send our child there with these kind of money hungry transactions. Beware parents! Even our potential $380 PER WEEK was not enough for them to keep in our good graces!

Primrose School of Round Rock North is NOT a BBB Accredited Business.

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