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Business Profile

Shoes

Rack Room Shoes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 31st of March my husband and I got a $45 gift card at Rack Room Shoes. When we went to buy white converse shoes they told us that they dont sell classic white ********* Therefore, we tried to have a refund of the gift card by showing both the gift card unused and the printed receipt. The shop assistant was not very professional and told us to come another day because she didnt know how to do refund and that her manager was not in store. We asked her for customer service number to have further help. **************** answered us today: "Thank you for contacting Rack Room Shoes. I have submitted your request to receive a refund on the gift card you purchase. Unfortunately we are not able refund the card at this time. Please keep in mind that there is no expiration on the card, and it doesn't lose value over time".?By law, if you are showing a printed receipt you are entitled to have a refund for anything that has been purchased, whether it is a physical object or not. Therefore, I would like to have the refund that I deserve by law.Thank you

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