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Business Profile

Auto Repairs

Golden Rule Auto Care

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/29/24, my vehicle broke down and would not start. I had it taken to Golden Rule Automotive in *****, ** for evaluation and repair. As you can see from the attached information, Golden Rule performed a thorough and complete diagnosis of my vehicle. The list of items was made available to me by a link in text message. I have included this amended list in the attachments. However, the main issue causing the vehicle to not start was a faulty fuel pump. I elected to have it replaced along with some transfer case and differential service. I decided to wait on the other listed items. The most important item to note indicates a leaking right rear shock absorber. It is the only item mentioned that concerns the vehicle's suspension. Repairs were completed and I picked up the vehicle on 2/02/24. Nothing more about necessary or crucial repairs was mentioned in my conversation with the service advisors. unfortunately I drove away travelling about 10 miles to my home. That is where I discovered the shock mount on the left side rear axle had been broken in 2 pieces. I immediately contacted Golden Rule. They initially denied causing any damage. But after I persisted, they changed position and claimed that the damaged shock mount was included in the initial assessment. I checked the texted list and found that it had been amended to include the damage. There still exists a glaring discrepancy between the final invoice that details all repairs complete and pending and this texted list. I had the shock mount repaired. Included in the attachments is the invoice for that. I feel that a technician at Golden Rule Automotive damage my shock mount. I also feel that this information was intentionally concealed from me. Therefore, I feel that Golden Rule Automotive should be liable for the cost of repair and reimburse me for its cost - $237.99.On 2/20/24, I sent a registered letter requesting this action. To this date, I have not received a response.

    Customer Answer

    Date: 03/07/2024

    Golden Rule has provided to me a complete refund of he cost to repair the damage. therefore, I am satisfied with this resolution and consider the matter closed. 

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