Complaints

This profile includes complaints for ACG Medical Supply's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ACG Medical Supply has 3 locations, listed below.

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  ACG Medical Supply

  3502A Lakeview Pkwy Rowlett, TX 75088-4005

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  ACG Medical Supply

  2101 Harwood Rd Ste 128 Bedford, TX 76021

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  ACG Medical Supply

  2101 Harwood Rd Ste 128 Bedford, TX 76021

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 6th around 4:40 pm I went to the ******* location, to buy oxygen boost cans, my cat was very sick needing oxygen and I could not afford to pay an emergency vet. I live in ***** and ended in ******* location because I was desperate and I add to the *** the first location that appeared. I talked to the employee who was very nice and explained me how to use the cans as I never did that before, we were trying to find masks but we ended only buying the oxygen cans. I bought all the cans that the shop had, a total of 9, because I was scared I will not be able to find more oxygen on Sunday. I asked the employee if I could return the extra cans if I don't use them and he said yes, I asked him if I could return the cans in the ***** location and he went inside a room to ask and came back and said yes, he never mention that I had 48 hours to return the cans, there is not a visible sign in ******* neither in ***** location that indicates the 48 hours return policy. The receipt did not show that I had only 48 hours period to return the merchandise. I was with a friend who can confirm that I was not informed about the policy. On April 13th I went to return the cans, I only used one, and the employee told me that there was a 48 hours policy to return any merchandise, I called the ******* location and the lady who answered the phone stated the same. The employee in ***** has to show me where was the little sign that was mixed up with other information on a window (font not bigger than 18 point). I urge ***************************** accepts my return and he has the obligation to place big signs around the three locations of ACG Medical Supply showing the 48 return policy with larger font (at least 72 points) in red color. If the policy was not state on the invoice and can't be seen easily in the shop, my rights as a consumer were violated.

  Customer Answer

  Date: 04/16/2024

  it was summited the wrong receipt. I apologize for the inconvenience

  Thank you,

  *************************************

  Business Response

  Date: 04/16/2024

  The policy is posted prominently online and in the store. I have included one of the three posted signs from the ******* location.

  I helped *********************** and I did discuss the return policy.

  Thank you for the opportunity to respond.

  *************************.