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Business Profile

Small Appliance Services

Total Appliance Repair LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Services.

Reviews

Customer Review Ratings

2.33

Average of 3 Customer Reviews

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Review Details

  • Bill R

    Date: 04/03/2024

    Always on time, identifies problem explains what is going on, repairs problems, ***** is great, & ***** who takes calls at office, Thank You Total Appliance ??

  • Elizabeth R

    Date: 09/14/2023

    Ive had to use this company twice, November 2022 & July 2023 for my refrigerator. In July 2023 my refrigerator went out during the HEAT wave (temps. Over 108 F. everyday) while having a 14 month old at home. I contacted Total Appliance Repair to send out a tech to take a look at the refrigerator. Tech arrived about a week later, opened the refrigerator door, closed it & within 2-4 minutes determined that the compressor had gone out & he would be ordering a new one. There was no update from them so I called *********** said they were waiting for Lowes to approve the part. I contacted Lowes within a few minutes & let them know that Total Appliance Repair needed an approval from *********** said they would approve it by the end of the day. I contacted Total Appliance a couple days later & they confirmed that the part had been approved from ************ went ahead & ordered it. They scheduled a tech to complete the repair a couple weeks out. Two techs arrived & asked me if they could take a look at the refrigerator before they brought out the new compressor from their truck. I told them that was fine, so they took out the bottom roll out freezer door & after 10 minutes of looking through it he told me that there was nothing wrong with the compressor, however the cooling fan had gone out & he needed to order a new one & it would take approximately 1-2 wks. The techs left & I called Total Appliance Repair & told them that I needed to speak with a supervisor, she said that there was no supervisor at that time but she would leave a note for someone. I explained to her what had happened, she apologized & said she would escalate the approv. I asked her if it would take 2 weeks again & she said no not this time. Four days later the tech arrived & replaced the cooling fan. This is the most unprofessional company that I have EVER had to work with. I would definitely not recommend using them at all if you can, & if you need to GOOD LUCK!

  • Jeff C

    Date: 11/11/2022

    Jeff C

    Date: 11/11/2022

    We hired ******** Appliance to repair our Kenmore ice maker, which they contracted through Total Appliance Repair to perform the work. When the tech came out on 10/26/22, without performing any diagnostics on any parts, he mentioned that the problem was a bad water inlet valve and the cost would be $491. Not knowing any better, we went forward with the repair. However, several days after the service visit the issue was back and the ice maker was never fixed. And, after having difficulty reaching ****** ***** or the technician to provide the opportunity to do the right thing and warrant their work, as per their contract states, ****** communicated he would work with us. By working with us, he mentioned he would personally come out and diagnose everything (which should have been done on the initial visit) and most likely we would need to purchase a new Ice Maker for $249 and pay $89 for labor & installation. This is not working with us. Bottom line, Total Appliance Repair was unreliable, disrespectful, dishonest and never warranted their work. Just like many negative customer reviews on ********************, ************* websites, this company has scammed numerous clients by taking their money and never fixing the problem. Luckily, due to their breach of contact and the fact they never cashed our check, we were able to put a stop payment on the check and hire a reputable company to repair our ice maker. PLEASE BEWARE OF TOTAL APPLIANCE REPAIR!!!

    Total Appliance Repair LLC

    Date: 11/14/2022

    Please ...note we never cashed check ....if we were a scam as customer states.....why have i not cashed check ....

    Why
    Because job was still open
    And
    Being judged by reviews does not consider all the hundrseds of satified custonrss ...not listed

    We also have awesome referrels to prove it

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