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Business Profile

Assisted Living Facilities

The June at Westover Hills

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Assisted Living Facilities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and my wife went to this location to inquire about the care service for *********************** a 92 year old person under our care, on 8/10/2022 we payed a deposit in the amount of $2000.00 dollars but we were promised that in case that we changed our mind or any other thing prevented us from taking *********************** to that facility the money was going to b returned, on 8/17/2022 I informed the facility coordinator that *********************** was not under our care and that I needed the $2000.00 dollars back but ever since that date I have been promised three times that they were going to send me a check for that amount but I havent received nothing, just today I spoke to ****** and after I told her that I was going to make a police report and file a report with BBB she told me that they will send a check via *** overnight, but as always I dont know if it is just a promise.

    Business Response

    Date: 09/02/2022

    In reference to the complaint A request was placed on August 17, 2022, for a refund. It was sent to our corporate office for processing of the request. We received the check on September1, 2022 a call was made to the complainant, and we were asked for the check to be mailed. The check was mailed by *** store for ground delivery with signature of receipt. The check was signed for on September 2 at11:29 am. See attached. Thank you ***************************

The June at Westover Hills is NOT a BBB Accredited Business.

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