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Business Profile

Auto Repairs

Seymour's Garage
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my 2004 Corvette coupe repaired by Seymours garage, however they refuse to honor my extended warranty policies and are demanding ***** dollars which I don't have. I'm a disabled senior citizen living on Social Security and retirement checks. That was the purpose of buying an extended warranty policy.

    Business Response

    Date: 12/17/2024

    Originally, Mr ****** was at a dealership and opted to have his vehicle towed to Seymour's Garage after a conversation with me at which we discussed his potential repairs and the fact that we did not accept "Extended Warranty" companies. After arrival and diagnostics of Mr ******** vehicle, we had another discussion at which prices were given and Mr ****** opted to have the vehicle repaired at Seymour's Garage and even let me know that we would have to wait approximately 1 week for his funding to come in from social security and retirement. This was an acknowledgement again, that Mr ****** understood that we at Seymour's Garage do not accept extended warranties. This again is not an in house warranty where a repair was performed and the vehicle came back with the same issue and we denied the claim, this vehicle had never been to Seymour's Garage prior. 

     

    Then after waiting a few days to begin repair as I knew he would not be immediately able to pay, the job was complete and I, ******* *****, notified Mr ****** the vehicle was complete. It was at this time that Mr ****** attempted to ask why I wouldn't accept the Aftermarket Extended Warranty policy he has. I let him know that as previously stated, we have not accepted such policies for years and reserve the right not to as we are an incredibly busy shop and I simply do not like the process and all of the measures/protocols/controls the Extended Warranty companies attempt to put small businesses such as our shop through. This again is our right as an Independent shop to opt into or out of. At the end of the conversation Mr ****** stated he understood and would be by to pay once his funding arrived at which he picked up vehicle on October 25th 9 days after arrival. 

     

    I thank you for your attention to this matter and if there are any other questions, comments or concerns, please call me at the office number listed below.

     

    ******* Colaw 

    Seymours Garage

    ************************************************************  

    Office: ************

Seymour's Garage is BBB Accredited.

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