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Business Profile

Boots

Vaccari Boots

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boots.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/10/24 I made an online order with Vaccari boots and one of the pair of boots I ordered and received was the ******* ostrich white / mocha and I noticed on the leg of the boot a stain or paint and the stain or paint was covering the stitching and leather and I made several attempts to email Vaccari boots and have not been responded to or heard back from Vaccari boots and the emails I documented and put that I would like a replacement and I am getting no response.Skip to content Vaccari Boots Thank you for your purchase!Hide order summary Original price $1,197.00 Sale price $897.75 Thank you for your purchase!Order #**** Thank you, ******!Your order is confirmed Weve accepted your order, and were getting it ready. Come back to this page for updates on your shipment status.Track order with Shop Items in this shipment Product imageDescriptionQuantity *** tracking number:1Z35239R0323572203 Order details Contact information ****************** Shipping address ****** ****** *************************************************************************************************************************** ?************ Shipping method Economy Payment method Mastercard ending with 8970 - $897.75 Billing address ****** ****** ********************************************************************************************************************* ?************ Order completed with Learn more Continue shopping Need help? Contact us Refund policyPrivacy policyTerms of serviceCancellation policy Order summary Shopping cart Product imageDescriptionQuantityPrice Mens Vaccari Mocha Full Quill ******************** Toe Boots 1 ******* D- AVERAGE / 10.5 HOLIDAY25 (-$99.75)1$399.00 $299.25 Mens Vaccari Cognac Full Quill ******************** Toe Boots 1 ******* D- AVERAGE / 10.5 HOLIDAY25 (-$99.75)1$399.00 $299.25 Mens Vaccari Saddle Tan Full Quill ******************** Toe Boots 1 ******* D- AVERAGE / 10.5 HOLIDAY25 (-$99.75)1$399.00 $299.25 Scroll for more items Cost summary DescriptionPrice Subtotal$897.75 ShippingFree Total USD $897.75 TOTAL SAVINGS $299.25

  • Initial Complaint

    Date:12/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a pair of boots on Dec 6, 2024. They said they shipped them out and were supposed to be delivered Dec 13, 2024. Never received rthem it is now the day before Christmas eve. And no boots. I've called and discussed this with a female sales person on the 19th she said they were on there way. Still no boots !!!

    Business Response

    Date: 01/02/2025

    Hello,

    This order was placed on December 6th and shipped that same day. The customer was provided tracking information that day as well. The order was delivered on December 30th. The shipment deliver was delayed several times but that is out of our control. I imagine the delay had to do with the high volume of shipments around this time of the year but the package was ultimately delivered. 

     

    Customer Answer

    Date: 01/02/2025

    Complaint: 22725561

    I am rejecting this response because: I ordered economy mail you business stated it would get here on time for Christmas. That did not happen . Your shipping methods are your fault. You should inform people of slow delivery . Also you sent boots through the postal service. **** ! Most good companies use *** ex , or UPS.  This is unacceptable!!! **** is notoriously slow. You made a Grandchild not get his Christmas present on time. Shame on you.

    Regards,

    ****** *****

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 3rd, 2024 I ordered a pair of boots from Vaccari. On 7/8/24, I received the boots and they had damage to them. On the same day I sent an email in with pictures asking what should be done to fix the issue. I received no response. I submitted a request for an exchange on 7/10/24. I sent an email to the company that my request was put in as a return. I did not want a return, I wanted an even exchange. No one would respond. On 7/11/24 I submitted a dispute with affirm because that is who I did payment with. On 7/17/24 I left a review complaining about the customer service. On the same day I received an email from *********************** who said they would do a full refund after return. I informed him I wanted to do an exchange. On 7/19/24 he said that would not be a problem and they would ship out the new pair once they received the damaged ones. I dropped the boots off to be sent out on 7/19/24 and notified him I did so. I have sent multiple emails since that day with no response and no signs of a new pair of boots being shipped to me. On 7/27/24 I received an email from affirm that my dispute had been resolved and they were refunding me money but I still want the boots from the exchange because I cannot get them anywhere else.

Vaccari Boots is NOT a BBB Accredited Business.

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