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Business Profile

Clock Components

Clockspring Experts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clock Components.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to get back my refund ($350)for a product that they dont have. Followed their instructions on the refund process and sent back the merchandise, was sent a notification that the package was received by them and after that I havent heard from anyone since. Been reaching out to customer support via e-mail but met with silence. Please help me

    Business Response

    Date: 05/21/2025

    Hi there, We received the customers return on April 30th. He also sent us an email on this day to let us know that the package was returned. We responded to him the next day May 1st and processed his refund. He was advised of the time frame of 3-5 business days to see a credit in his account once processed on our end. By May 3rd the credit was available to him in his account. 

Clockspring Experts is NOT a BBB Accredited Business.

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