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Business Profile

Co-Op Car Dealers

Hertz Car Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Co-Op Car Dealers.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • LaGina M.

    Date: 04/28/2023

    I am a Disabled Veteran that cant work a regular job. I got my Uber car at the ************** location in ***********. I no longer have a car which means Im not able to do Uber. Monday the 17th, I had to drive to *********** from ****** to renew my rental contract. When I get there, ** told by ***** that I cannot extend my rental until I pay $676 instead of $476 because the initial $200 deposit wont roll over into the new contract. This should have been communicated ahead of time. I was not expecting the extra expense. When I return, ***** tells me she still cant renew the contract because I need to get the maintenance done. Why didnt she communicate this to me earlier? I take the car to Big O tires. They dont work on the car until 3pm Im told that Ive been driving on two bad rear tires. So Im upset knowing that ***** rented me a car with two bad tires that were unsafe to drive on.I get back to Hertz around 3:30 pm so I can get the contract renewed. I was told that I now I cant get the contract renewed because I owe $3929.59! I dont know where this other money is coming from. Theyre saying that they were holding the money and not taking money from me. This is incorrect according to my bank account. So that means someone at their company has been stealing the money! Another women comes out and tells me that they wont renew my contract until I pay the $651 Supercharge/tolls fees.This frustrates me more because none of this was told to me when I arrived that morning! Also, when I first got the car back in February, I was told that I dont have to pay these particular fees until I return the car. So at this point, I believe they had no intentions on letting me keep the car. I mean why waste eight hours of my day, just to not give me the car? I LOST 8 HOURS OF MY DAY PLUS WAGES! I did everything they told me to do and they still didnt give me the car! I feel like a fool that I was patient with them. I hope everybody reads what I put.

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