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Business Profile

Dentist

Reality Bites Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After my implant was placed, I experienced excruciating pain, but Reality Bites assured me that it was typical. Shortly after placement, the implant fell out, and I endured severe pain for about a month due to an infection in the implant area. Dr. ******** prescribed antibiotics and performed a bone graft to address the bone loss caused by the infected implant.On December 8, 2023, Dr. ******** reinserted the implant, but unfortunately, it has become infected again, and I am once more experiencing bone loss. Dr. ******** has now referred me to her colleague, Dr. ****** *****, for a treatment plan. Dr. ***** is recommending the removal of the infected implant and another round of bone grafting, at a cost of $2,********* a disabled senior on a fixed income, I cannot afford this additional procedure. I am respectfully requesting a refund for the initial implant and coverage for the removal of the infected implant and necessary bone grafting.

    Business Response

    Date: 10/26/2024

    We acknowledge receipt of your letter from the Better Business Bureau (BBB) and appreciate your communication on this matter. We want to assure you that we are currently coordinating with our healthcare compliance personnel to address the false claims mentioned. Please rest assured that this issue is being handled with the utmost care and attention, and we are committed to resolving it appropriately. Thank you for your understanding.

    Customer Answer

    Date: 10/28/2024

    Complaint: 22327140

    I am rejecting this response because:

    Regards,

    ****** *******

Reality Bites Dental is NOT a BBB Accredited Business.

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