Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible company. Their trailers are ****, do not buy from this company, everything falls apart, trailer did not come as discribed! Wiring for the trailer was not professionally done , they are refusing to fix the issue, I am not the only person whos had problems with this company, dont give them your money!! Theres *************** out there you can buy, contacted them about the issue and they are refusing to fix the issue! Shut this place DOWN!

  Business Response

  Date: 05/09/2023

   We would like to bring to your attention the resolution we proposed regarding the repair cost of the trailer in question, despite the expiration of its warranty approximately a year ago. In an effort to find a mutually agreeable solution, we offered to cover half of the repair expenses. Regrettably, it appears that our proposal did not meet your satisfaction.
  Throughout our correspondence, we encountered persistent indications from your end regarding your intention to pursue legal action and engage legal representation to file a lawsuit against us. Facing a barrage of threats, we reached a point of exhaustion. As a result, we advised you to have your legal representative communicate with ours, seeking resolution through the appropriate channels.
  Curiously, following this exchange, you expressed a renewed interest in the previously offered arrangement of paying for half of the repair costs. It is important to note that, due to the consistent threats and confrontational nature of our interactions, we became uncertain of your true intentions and were compelled to withdraw our initial offer. It appeared to us that your primary objective was solely monetary gain.
  We would like to reiterate that our intentions were always rooted in a desire to assist you in resolving the matter amicably. However, the persistent threats and lack of constructive communication compelled us to reassess the situation.
  We remain open to resolving this matter in a fair and reasonable manner, but it is imperative that we engage in a respectful and professional dialogue. We appreciate your understanding and look forward to any further communication with a cooperative and constructive mindset.
  

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:

   

  I agreed to the statement you will only pay half . I actually was told by someone that maybe you would do half, and I asked for clarification is it maybe or will you do half I only threatened to peruse legal issues if you were not going to do half. I have the text messages to prove it.