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Business Profile

Funeral Director

Funeral Caring USA
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Funeral Caring USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Funeral Caring USA has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother-in-law passed away 2 weeks ago and funeral home has not done anything yet

      Business Response

      Date: 07/23/2024

      Dear ****************,

      Our condolences on the passing of your mother-in-law, *************************.

      Respectfully, the funeral services for your mother-in-law were completed on July 11, 2024.

      The funeral services we performed were overseen by your mother-in-law's grandson (***************************).  Her ashes and death certificates were picked up on

      July 17, 2024.  Note, her services were paid with a life insurance policy, that tends to delay the process.

      We deeply empathize with the additional grief this has brought you. 

      Thank you again for choosing FuneralCaring USA.

      Sincerely,

      *******************************

      President

      FuneralCaring USA

      ************

       

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On my son Death certificate my wife last name (prior to first marriage is misspell} { block 12) it should be ********************************* Vice ******************************His name is *********************** *************************. Date of Death 28 Jul 2022. I have spoke to the owner name ********, lady name *****, and a few other worker( ***** and a few more etc) They were suppose to have an amendment made and it was suppose to take six months.Well six month has past and they still give me a run around. I have paper work showing it was put in correctly the mistake was made by them.I would appreciate any help you can give me.

      Business Response

      Date: 04/04/2023

      Please see attached. 

      Customer Answer

      Date: 04/14/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

      Customer Answer

      Date: 06/22/2023

      Complaint: 19503921

      I am rejecting this response because: 

      I still haven't
      received any information or contact from this company. 


      Regards,

      ***************************

    Funeral Caring USA is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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