Complaints

This profile includes complaints for ARCO's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ARCO has 148 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ARCO

  19100 Ridgewood Pkwy San Antonio, TX 78259-1834

• 

  Arco

  1410 East Main St El Cajon, CA 92021

• 

  Arco

  1000 N State College Blvd Anaheim, CA 92806

• 

  Arco

  1037 W Ball Rd Anaheim, CA 92802

• 

  Arco

  3804 Plaza Dr Oceanside, CA 92056

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to put gas in car, and I paid with my debit card, and they put a hold on my card for $200.00 I contacted the bank , and they said the arco gas stations are doing this now, they can put whatever amount on hold they decide. They have no posts saying this to customers. I basically couldn't use my debit card , because they put the hold . They are not notifying the customers. Very upsetting.

  Business Response

  Date: 10/26/2022

  If the transaction is showing as a "pending" transaction, then that is a BANK HOLD.  When you swipe your card at the pump, our network dials out to ensure the card is valid and allow the pump to open.  It's at that time that your bank or credit card company can override our dial out for any amount that they deem necessary to ensure there are sufficient funds in the account to cover the final transaction.  We settle transactions or provide the final transaction amount to your bank or credit card company within 24 hours; therefore,your bank or credit card company then REMOVES their hold and REPLACES it with the final amount charged.

  Customer Answer

  Date: 10/26/2022

  Complaint: 18232603
  
  I am rejecting this response because:
  
  Regards, because I have been using Arco for years, and when I filed this complaint is when the Arco station I go all the time, put the hold on.my  debit card,  which is triple the amount I put on my card. I reached out to my bank, and asked them if they put the hold, and they said NO, Arco is doing the hold. And they can put whatever amount they choose. This means if I had $500.00 in my bank account, and they put a hold on for $450.00 I cannot use my debit card until Arco releases the hold on my card. If you use your debit card to pay for gas, there shouldn't be a hold, because it's being used as a debit card, because I have to enter my pin, and I have to know how much gas I can put, because the funds come out right away. So why is Arco holding $450.00 of my Money like  hostage, until 24 hours later, and they release the funds back to my account.  Otherwise every company that takes debit with hold money from consumers all the time. BBB would have millions of complaints.  Arco should not have the power to handle my Money from my debit card. I had used my card in the past, and they never put a hold  on Money. They have too much power to be able to do this to consumers.  Because the day I filed my complaint,  I couldn't use my card for the rest of the day , until.they released the funds. So I couldn't do anything because my card kept getting declined  because it said I had no money. But I did have money it was just being held by Arco not my bank. They shouldn't be able to do this. Very rich people might not notice a hold, but I don't have that luxury. It really bothers me that companies can do this. 
  
  *********************

• Initial Complaint

  Date:09/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got gas at a Arco station in ******* *****. station # ***** on 04/05/2022 and when I received my bank statement I had another charge from another Arco in *********** station # ***** for the same amount on 04/06/2022.

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three separate incidents where I have stopped by the following location for gas: ************************************************************** The owners of this gas station have, on three separate occasions, charged me more than the listed price displayed on the signs. I always pay with cash and all three times, I have been charged the price for Debit/Credit charges. I spoke with the store clerk when it happened the third time and mentioned this issue, only to be dismissed. This is absolutely abhorrent and unacceptable from such an established franchise. I demand some immediate action to be taken on this particular gas station for up-charging customers and blatantly lying and dismissing legitimate frustrations. Disgusting and wrongful operations.

  Business Response

  Date: 10/19/2022

  Complaint has been forwarded to the appropriate party over the ARCO station located at ************************** in La ****** **.  Customer's contact information was included in order that the appropriate party may reach out to her to resolve.

• Initial Complaint

  Date:08/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, August 5, 2022, I stopped by Arco to put gas in my vehicle. I tried using my credit card at the pump, but the card reader was not working so I had to go pay inside. When I walked in to the store, it was chaos. Folks were trying to use their ATMs or credit cards to purchase gas, but were told the card readers were out of service and that they were only accepting cash. Tensions were high. Everyone in the store was confused and frustrated. I only had $10 cash on me so I asked for $10 on pump #3. I put gas in the vehicle and when I turned on my car I noticed that the gas gauge did not go up at all. I went inside the store and I tried to explain my situation to the cashier. I let her know I paid $10 but didn't receive any gas. She stated that nothing could be done and that she showed on the register that I received the $10 gas I paid for. I have no reason to lie. I would not take the time to submit a complaint over $10. My car was on empty and I was only able to put $10 gas because that is all the cash I had on me. Staff at this store are rude and unprofessional. This is completely unacceptable. I am reporting my situation to the Better Business Bureau in case this happens frequently at this store. I am demanding a refund from Arco. I will never do business with Arco again and will share my negative experience with everyone I come in contact with. I am attaching the receipt as well.