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Business Profile

Home Health Care

Avenues Home Care of Central Texas
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Avenues Home Care of Central Texas's headquarters and its corporate-owned locations. To view all corporate locations, see

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Avenues Home Care of Central Texas has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As the ***** of ******** for my mother (name deleted), I signed her up for services with aa Care Services on Dec 21, 2021 at their business office in *********** on12/21/2021. An initial deposit of $1,000 was made by debit card from my mother's bank account at a financial institution in ***********.The services were to accompany my mother to medical appointments from her nursing home. The services were never used, and as of January 2024 my mother has been placed in Hospice care.After speaking on Feb 13, 2024, with ******************* the latest of a succession of aa CareServices "billing managers", he agreed that (name deleted) would not need the services and that he understands my request for a full refund of the $1,000 initial deposit from Dec 2021. He promised a confirmation call back "within a day or so."On Feb 16, 2024, I contacted his office again, as he had not called back. Ms. ********* informed me he had left for the day and took a message for him to call back on Monday (02/19/2024). As ****************** still did not call back, I reached out again onMonday 02/19/2024, and spoke with Ms. ********* again, who put me on terminal hold. Calling back again, I spoke with Ms. ****** who informed me that "we can't find ********* or *******." It was then that I informed Ms. ***** that I would file a complaint with the ******** General for the **************. Which is what I have done prior to filing a BBB complaint, after aa Care Services has ceased communications.aa Care Services through ****************** as the billing manager is refusing to refund the $1,000 initial deposit for services never used and not needed in the future. Again, **************************** the person for whom the services were intended is in hospice care and will have no need for aa Care Services, as agreed upon by ****************** on our phone conversation on Feb 13, 2024.

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