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Business Profile

Internet Providers

Clyirfi

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I travel for work. When I am home, my internet service is shotty at best. When I call customer service I never get a person. I have to leave a message. The only time I get a person is when I choose the automated selection of setting up a new account. I have been told I need to buy new equipment. Something in the realm of $400.Your customer service is someone with kids in the background yelling.

  • Initial Complaint

    Date:01/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About August 28, 2022, I saw on the internet add for wireless internet using cellular towers to get on to the internet without satellite dish. I place order from ***********************, assuming the owner of the company, for $553.83. I used my credit card to place the order. After several months of the unit not working, getting very slow internet, on November 10, 2022, I retuned the unit to **************** reside with tracking. He got it on November 16, 2022.On December 14, 2022, I text *****, **************. He replied back and said that I could next the refund on my credit card in 3 to 5 days. Today is January 16, 2023, and nothing about my refund.

Clyirfi is NOT a BBB Accredited Business.

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