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Business Profile

Manufactured Home Park

Lamplighter Mobile Home Community

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Has resided in the community for 6 years. Feels that the current staff displays racist practices and is slow to respond to resident concerns. The management has increased rental and property costs steadily. His son, who is now 21, but when they moved in his child was 15 years old. The property has a policy of only 2 cars. He was paying for another parking space but he was recently denied further access. Has asked for other rental space for an additional car. He was advised no one could park anywhere on the property. They mentioned the contract which cited 2 cars but they rent 3 to 4 room family homes. There is also no visitor parking on the property. He has complained to the property management office and they have offered no resolution. Many residents are experiencing the same issue but hesitate to complain due to fear. Property staff has cited she does not speak Spanish when in his experience she is fluent. The staff hired tends to be family/relatives and have displayed very rude and disrespectful behavior. The staff provides very poor and inconsistent customer service even though the property has changed several management companies. The rent is increased steadily but with little in return.

Lamplighter Mobile Home Community is NOT a BBB Accredited Business.

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