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Business Profile

Market Survey

Top Home Decor Cleanse Co

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I seen this ad and it was about a promotion of power tools and it said you only pay the shipping and this was 2/10/2023 for **** and then they charged me again for ***** and there wasn't anything that said there was more money to pay.. There false advertising and ripping people off.. I did not authorize any other amount than the shipping amount. *************************** ********-***************** ************

  • Initial Complaint

    Date:01/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filled out a survey and was promised a free tablet . Just was to be charged shipping only. This company never stated anywhere that it would charge me for anything more than shipping. They have continued to try and charge me credit card for different amounts. This company seems to be fraudulent.

  • Initial Complaint

    Date:10/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I agreed to do a survey and was promised any one of their items for free if I did the survey. I was to only pay the shipping, of which I did. This was charged through my ***** When I discovered another charge of $63.71, I looked at the packing slip and the envelope. Envelope had the name as Exclusive Deals with an address in *****, **. Packing slip did not have a name, but same ***** **** address. Packing slip did not have NOT have an email address or a telephone number. I searched the internet for Exclusive Deals and found nothing. I had no way of getting in touch with the seller. So I contacted ICCU and disputed this charge. I never agreed to buy this item.I'm not sure what Top Home Decor Cleanse is referring to when it says email confirmation, as I never answered any further emails than the survey. Please note package slip did not contain the merchants name or telephone number and the address is from *****, **. Top Home Decor Cleanse states on page 2 of 7 "The customer service phone number is clearly provided on the....packing slip." This is NOT true or I would have been able to contact them. (See copy of packing slip in attachment.) Since I am hearing impaired, I wish all contact with the merchant to be with texting to my phone #************.I want this $63.71 returned back to my account.

Top Home Decor Cleanse Co is NOT a BBB Accredited Business.

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