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Business Profile

Mortgage Broker

Pinnacle Lending

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Broker.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Getting multiple calls a day from *** a senior underwriter. I recieved 7 calls with the same voice mail yesterday. I have answered before and selected the option to be removed from the calling list multiple times. Have been getting calls for the past 10 days. I filed an *** complaint also.

  • Initial Complaint

    Date:08/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting daily spam calls from pinnacle lending. Sometimes they call multiple times per day. I have blocked over so many phone numbers I have lost count. It feels like I am being harassed and that this is a total scam. Below is one of the voicemail transcripts they have left me. Nine hello this is ***** with a approval department at pinnacle lending and I was calling to let you know that it appears we can offer you up to ****** with pay as well as 440 a month please give us a call as soon as possible at ************ again our number is ************

  • Initial Complaint

    Date:08/20/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Summary:Repeated Unsolicited Voicemail Messages from Pinnacle Lending Details:I am filing a complaint against Pinnacle Lending due to their persistent and unsolicited voicemail messages. I have been receiving daily voicemails from this company, sometimes multiple times a day. Despite never reaching out to Pinnacle Lending or showing any interest in their services, I continue to receive these unwanted communications.The voicemail typically states: Hello, this is ***** with the approval department of Pinnacle Lending. I was calling to let you know that it appears we can offer you up to $72,000 with payments as low as $440 a month. Please give us a call as soon as possible at ************.I have no prior relationship with Pinnacle Lending and have never requested any information or services from them. This repeated contact is not only a nuisance but also an invasion of my privacy. I am requesting that Pinnacle Lending immediately cease all communications with me and remove my contact information from their records.I would appreciate any assistance the Better Business Bureau can provide in resolving this matter.Thank you for your attention to this issue.

  • Initial Complaint

    Date:08/20/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business keeps spamming my number from many different area codes about finishing the approval process for a loan I didn't sign up for. I have reported it as spam through my cell phone and blocked many different numbers all claiming to be this business already

  • Initial Complaint

    Date:08/14/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** calls from auto dialer after repeated times asking to be removed from call list. This is harassment

  • Initial Complaint

    Date:08/07/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to call and harass me after me asking both politely and impolitely to stop. I did not ask for their assistance nor seek them out in any way.

  • Initial Complaint

    Date:07/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business calls me twice a day for solicitation. I have asked them every day to stop calling me and I have placed my phone number on the do not call registry. The person that called me today was *** and I told her again to take my number off the call list and that I did not authorize them to call me. She said she will look into this for me, but they say that every time and still call.

Pinnacle Lending is NOT a BBB Accredited Business.

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