Complaints
This profile includes complaints for San Antonio Superbike Shop's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
February 17th, 2023, 9AM ********************* Came to my residence to pick up my motorcycle for a simple relay repair, After him taking it he quoted me **** for a simple repair, even tho the bike didnt need it, due to its condition I still took the job. It has already been 7 months in his possession, He gave me 3 dates that it shouldve been ready, yet it is not, my bike has been sitting all apart at his shop for months now, He has threatened me and my spouse, saying that if we asked him for any updates from now on that he would sabotage the motorcycle, He has blocked me and my spouse so with that I can no longer contact ********************* even tho he has my property.
Business Response
Date: 08/25/2023
***** is 17yrs old. After I picked up his motorcycle, the next day I provided a looong list of things his bike needed, and then encouraged him not to spend any money on the bike because it would cost far more than the bike was worth. He instructed me verbally and in text to do all the things on the list except for one item, but then added several things he wanted done. Parts were ordered that same day but some of them took several weeks because of shipping issues and also a wrong part. I completed all the work he asked for on May 9th, but i also discovered then that the bike had a blown head gasket. ***** and I texted regularly through the entire process, but when it became daily demands for updates, THEN I blocked his #. So I notified ***** and he approved the head gasket repair - which is a big job for a one man shop. I told him it would be several weeks if things went perfectly, which of course they didnt. After many delays and several small issues with the bike that I fixed for free, I completed the HG Repair on 8/22. He picked up the bike on 8/23 and was very pleased. Then he brought it back later that day to have me do some more work on it. Again, he is a really nice kid but he's 17 yrs old, and I know I certainly wasnt a patient person at that age.Customer Answer
Date: 08/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
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