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Business Profile

Musical Instrument Repair

Mr E's Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Musical Instrument Repair.

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1

Average of 1 Customer Review

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Review Details

  • Roberto V

    Date: 10/31/2024

    Words cant describe how poor of an experience this was. I took my amp stack to this business for a standard repair. In all, it took half a year (about 6 months) for this business to tell me they couldnt fix my problem, returning my amp in a state that was worse than how I gave it to them (it is now unplayable). The work done and management can be best described as negligent, incompetent, and disappointing. I paid $80 for the diagnostic fee, and it took about a month and a half for them to actually begin working on the amp. They eventually returned it to me and I payed $90 for the labor. When I took it home, it was clear that the problem was in fact not fixed. After returning it so that they could fix it under their 90-day warranty, I waited another few months. Eventually, they told me that they couldnt fix it and had to order a new amp. When it arrived, the problem STILL persisted. I finally asked for a refund. Ultimately, my patience and kindness was rewarded with disappointment and frustration. Communication was extremely poor. Ive consistently been the person thats had to reach out or go to the location to find some kind of update or resolution. At times, their line would be down, or the phone would simply keep ringing. Texts would be ignored. They would often be vague and distant.The owner was extremely rude and dismissive. While barely being involved in the process, he had the audacity to antagonize me when I brought up the possibility of a refund. He suggested that I file a complaint to the BBB and left the room. The only saving ***** is that ownership is being transferred to his son, who was more reasonable and respectful. He gave me a refund, but it doesnt make up for the time and opportunities wasted. My bands progress has been significantly delayed due to this business negligence and failure to provide a transparent and reliable service. If your livelihood depends on music, avoid this place at all costs. A complete waste of time and money.

Mr E's Electronics is NOT a BBB Accredited Business.

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