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Business Profile

New Carpets

Atlas Floors Carpet One
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Atlas Floors Carpet One's headquarters and its corporate-owned locations. To view all corporate locations, see

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Atlas Floors Carpet One has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased all new flooring for my home at a cost of around $7,000. I was never truly satisfied with the crew sent to work on the installation. During the installation they would at times only have one person here so that they could start at a new job. I even offered to help put my furniture back in place on the last day because only one person was here. After only a year and half since installation the flooring has cracked at the area near my desk. I was told it is not under warranty as I did not have a rug under my chair. This information was never presented to me at time of installation, but once informed I immediately got the appropriate floor covering. Now, in order to resolve the problem they need to replace the entire bedroom because my flooring has been discontinued. The company has been communicative with me, but wants me to pay for the bedroom replacement at half cost. I do not feel there should be any cost to me as I was not informed I needed a rug, plus I feel it is more an excuse as I was never satisfied with the installation.

      Business Response

      Date: 12/02/2022

      Atlas Floors management has reached out to **************** and left him a voicemail to address his concerns.

      We are waiting on a response from **************** and look forward to reaching an amicable resolution with him directly as he is a valued customer of ours.

      Customer Answer

      Date: 12/13/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and the company has more than made it right by me.  I appreciate everything you did in helping facilitate this solution.

      Regards,

      *************************

    Atlas Floors Carpet One is BBB Accredited.

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