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Business Profile

Payroll Services

PayrollOrg

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payroll Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original Date of Exam: 4/5/2023 $1695 included test and materials I was scheduled to take my test with their testing center, PearsonVue. They stated before the exam if they saw you go offline the ******* would call my cell phone. I had a technical issue that kicked me off and when I logged back in I couldn't. The ******* never called, I tried calling and no answer. I emailed PearsonVue only to get an automated response saying American Payroll Assoc. would review and contact me. No response, so a month later I emailed them again only to go through this again. Emailed PearsonVue again only which this time they stated I needed to contact American Payroll Association directly. Emailed American Payroll Association on their website and received no answer. Emailed them again August 10th and have received no response.

    Business Response

    Date: 08/25/2023

    Hello *****,

    Thank you so much for your patience. We received your email regarding your experience while taking the *** Exam using ******* VUEs OnVUE platform. Customer satisfaction is very important to us, and we want to make sure the issue is completely resolved for you.

    In order to quickly get you back on track, we would like to extend an offer of a free exam.   This complimentary exam authorization would be valid for in person testing at one of the ******* VUE testing centers in your area. Once the authorization has been processed for you, you can schedule your exam for any time during the upcoming testing window at a location that is convenient for you. You can use the link below to find a testing center in your area.

    We strongly feel that testing in person at a ******* VUE testing center would alleviate stresses and eliminate the possibility of experiencing technical issues. Due to these benefits, this offer is valid only for in-person testing.

    Please let us know if you accept this offer. If you accept this offer, we will immediately issue you this complimentary test authorization and you will be able to schedule your exam immediately.

    Please do not hesitate to reach out to us if you have any additional questions or concerns. I can be reached at ************************. Thank you for taking the time to provide us with your feedback.

    *****************************************************************************************************

    Customer Answer

    Date: 08/29/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as they are allowing me to retake the exam.

    Regards,

    *********************

  • Initial Complaint

    Date:03/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/24/2023 at 11:30am, I tried to log into the test portal (not realizing the debacle with the time). When I was unsuccessful in logging in, I called *************** and was told the system was down and that was why I was unable to get in and to call back and talk to another agent that could tell me more information. I thought this sounded odd, so I asked to speak to the supervisor. Supervisor *****(that was the only name and information he would give me), was extremely rude and condescending. He pointed out that I was scheduled for 12AM and didnt I know when AM was? He asked me that a couple of times in a very sarcastic and unprofessional manner. I told him that the scheduler must have scheduled me incorrectly and the time I requested should have been 12pm. He told he could not help with that, and I would need to call APA. I called APA and was told to contact ******* VUE because they would have to issue the credit. After speaking to ******* VUE, I was told that the credit would need to come from APA. 3/27/23 I reached out to APA, and although nice, they refused to credit me the money of which I wanted to use to reschedule the exam.

    Business Response

    Date: 04/06/2023

    We have been in touch with this customer and are actively helping her take the exam again.  She has already tried to take the exam once, but her computer ran out of power and was not plugged in.  She is going to try again in a few days.  I feel confident that we are doing everything possible to help this customer and resolve all issues.

    Customer Answer

    Date: 04/07/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. APA could not have been more helpful. I appreciate their time and patience as we worked through the process of scheduling this test. 

    Regards,

    ***************************

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