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Business Profile

Printing Services

AlphaGraphics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Invoice #****** - Around $250 was paid in cash for the business cards Ordered on 2/14/2023 Incident Occurred on March 9th, 2023 On the above date my husband and I went into this establishment to pick up my order, upon arrival I was greeted by *****, he handed me my order and when I reviewed it I noticed it was not what we had agreed on. I told him that the lettering was not legible and there was no way I would be able to use them, I asked him if there was anyway they could remake them correctly or reimburse me. He said he could redo the order, because it was his mistake, and he would deduct a small percentage from the total price. Meaning I would still have to pay over $200 again. I told him that it was not fair, it was their mistake, not mine and I asked to speak to his manager. A woman, *******, came from the back claiming to be the store owner and was very rude. She started yelling at my husband and I that there was nothing they could do, we could either take the order as is or leave. She stated that she usually would not provide service to non-english speaking customer because things get lost in translation, mind you, I may not be fluent in english but I can definitely get my point across. I was offended and appalled at her remarks and attitude. There was no reason for her to talk to us this way, we were in no way making a scene or reaching her level of unprofessionality. When trying to contact the business again and file a complaint directly through their store owner, I was rerouted continuously to the sales clerk, *****, he claimed that his superiors told him to handle this situation. I would love nothing more than to have this situation handled accordingly, in a manner that is fair and just. $250 is no small amount, and having to pay an additional $200 is outrageous, that would be around $450 for just a couple of business cards.

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