We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Prison Consultant

Cornerstone parole services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Prison Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired cornerstone parole services ***************************** and *************************** for a parole attorney to represent my mother for her parole hearing. They failed to complete the parole packet and didnt not speak to the parole board on her behalf. They failed to do everything they stated in the contact they also failed to file and ***** to the county as they said they would. I called the district clerk and and parole and nothing was received on my mothers behalf then when confronted they became confrontational and avoiding our phone calls. So my aunt works for a law firm and she looked into them and they are not parole attorney or paralegal like they claimed to have been as well as not having license or certifications theyre business is fraud and I was told to report this to the better business bureau

    Business Response

    Date: 08/03/2023

    I had sent this PDF to ************************* back on July 26, 2023. That's where I was told to email it, so how come she didn't notify the proper people that she'd received it? It went to her email address. Hopefully, y'all receive this one. Thank you and y'all have a good day!

                                             *****************************

                                  4/Cornerstone Parole Services 

    Customer Answer

    Date: 08/04/2023

    Complaint: 20312001

    I am rejecting this response because: I can not open the file as well as since reporting to the better business bureau they have grew to be more spiteful by withholding important documents regarding her parole. I can obtain text messages proving that they are withholding the documents if need be also I am writing this on behalf of my mother *************************** who is currently incarcerated right now. I am her advocate and everything that you are going to read is coming directly from her mouth. These are her words. I was informed to call cornerstone after the first complaint case filed on 7/12 ****************** called my family friend to tell me to call ***************** and I spoke with *************************** twice, once on 7/24 and the last conversation was 7/25. There was way too much said to have to go into details, but every phone conversation in TDC is recorded and Im going to the length I need to, to see to it that they are kept on record. After speaking with ****************** on the 24th he then called my family friend on the 25th with a completely different story than the previous day and accusing my daughter and I of lying. I called him back on the 25th at 7:45 PM asking him why he did this after we already talked, he then began yelling and cursing at me very aggressively, putting the blame for their unprofessionalism on my 20 year old daughter who was only speaking on my behalf. He completely lost control of his temper and entire self and continued to blame my daughter. The conversation quickly escalated until he finally screamed you know what F off you stupid B and then hung up on me. He then texted my family friend harassing him this morning on the 26th and they will not leave us alone. This is gone way further or beyond a business level. I feel very threatened and I am worried about retaliation. I am no longer comfortable with having any contact with them. My family and I wish to be left alone and any other text or phone calls will be considered harassment. Im addressing this matter to you. My family and I no longer feel comfortable dealing with them in anyway. Thank you for your time.

    Regards,

    ***********************

    Business Response

    Date: 08/14/2023

    Good morning,

    Please see attached response.

    Thank you,

    ***************************

Cornerstone parole services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.