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Business Profile

Publicity Services

San Antonio Solid Waste Division

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publicity Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have just started my trash services with this company. Last week on 6/4/2025 my recyclables were not picked up. I called and reported it on 6/5. I was told within 3 days they would come service my residence. Nobody came within those 3 days and now on 6/11/2025, they still have not serviced my residence. I pay for this service and they are not hauling away my trash. When I called them they just keep putting tickets in but they aren't actually picking up my trash. My can is free from obstructions and clearly visible.

    Business Response

    Date: 06/23/2025

    The customer was contacted on 6/13.   Issue was resolved.  Customer was provide direct contact information.

    Customer Answer

    Date: 06/23/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******* ********

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since moving into this house in August 2022 we have had nothing but absolute problems with solid waste management. These people either leave our can or empty it only halfway. This is the final straw. I called last week for them only emptying half of my can and they had till Wednesday to pick it up. Well the day came and gone and of course they did not come. So I called today to escalate my ticket to management. Lo' and behold the *** who said she would follow-up with my ticket and make sure management called me is a liar. The ticket was closed and no supervisor or manager called me and they closed my ticket as resolved. Of course it is resolved you rude unprofessional people! Thursday is my normal pickup! I was told I would get an extra pickup, but I just keep getting the runaround. I am so disgusted at the way we are being treated when we have done absolutely nothing. I do not know if these people had a problem with the previous owners, but we are not them! I have been nothing, but polite, but now I am extremely frustrated. I am paying for this service so I expect you to do your job! You have all my tickets on file so you can see the history of our calls.

San Antonio Solid Waste Division is NOT a BBB Accredited Business.

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