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Business Profile

Quartz

Granite Brothers Quartz

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.5

Average of 2 Customer Reviews

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Review Details

  • Kim S

    Date: 07/13/2023

    Would not recommend this company unless you have the means to pay extra to fix their mistakes. Saw their sign and decided to give them a try since we like to support small and local business.Initial consultation was impressive and we were excited to get our new countertops. Encouraged by the quick appointment for installation although there seemed to be a little confusion on scheduling their recommended plumber. But things happen so we werent too concerned as it all worked out. Until the actual installation.Measurements were incorrect on the depth of the kitchen counters causing the 1/4 up to 1 gap between the tile back and counter. Several tiles taken off in the bathroom and not reinstalled. Plus they took these tiles with them so we couldnt even use them to have someone else fix the issue.Called before paying the installers and was assured by both **** and ** that this was their mistake and they would correct it. Was told to purchase additional tile and send pics so they could schedule said correction. In good faith, we paid the installers over $2,000 and they left. Still being assured these things would be corrected.The last conversation was on July 5th after sending the attached pics. It is now July 13th and we have yet to hear from them. We ended up paying $1,000 additional for another contractor to fix these issues.We understand things happen and would have been okay had they actually taken care of the issues. But apparently they cannot even be bothered to call back, much less fix their mistakes that they admitted were their mistakes.

  • Gerardo R

    Date: 03/09/2023

    This company placed the counter tops and all was good, but the minute I called them and showed what had happen now they are a no show. First call they were polite and they said that they would call back in 24hr to schedule an appointment for repairs. 4 days later nothing, so I had to call back and I got the same. A day latter I had to call back and it would go straight to voice mail and now I am stuck with a separation on the counter top. It's now been over a month and i cant get anything from them. Think twice before using them.

Granite Brothers Quartz is NOT a BBB Accredited Business.

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