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Business Profile

Optical Goods

EyeTX Vision Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter was scheduled a 8:30am appointment at this location, the manager provided paperwork to fill out and asked for driver license and insurance card, i provided both i sat with daughter to work on filling out paperwork together in an effort to demonstrate her how to fill out documents, the manager in a grumpy state stated that she needed to walk to the back with her while i filled out paperwork i stated to wait shortly while i finished filling out the paperwork, while in exam room i asked as to why she was taking excessively photo images without prompting her any instruction to wait for eye i could see my daughter just constantly blinking there was no correct posture instruction or eye placement in photo priorly the manager took offense to me asking questions about my daughters eye photos and said i was not permitting her to do her job, then i prompted to video record she stated there was a policy to record so she demonstrates there was one on the wall and the video recording stopped but audio recording continued while in exam room as phone was in my pocket, the manager then said she refused services because i was being problematic and brought ************** of which she was not the requested doctor for appointment and that the doctor would not be present for her exam then said that she continued to refuse services and the doctor was on her side because she was not having it with me i asked if i was not permitted to ask questions about my daughters exam she said yes but that i was just being problematic and that she refused services and that i could reach the corporate office for any other questions

    Customer Answer

    Date: 09/07/2022

    Better Business Bureau:

     

    Issue resolved by visiting their other location she received her eye exam



    Regards,

    *******************

EyeTX Vision Center is NOT a BBB Accredited Business.

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