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Business Profile

Storm Windows and Doors

Precision Windows and Doors, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storm Windows and Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/27/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 20 April 2023, we paid a deposit of $925 to Precision Windows and Doors for a ProVia custom storm door to be installed on the front door at our home. We were told it was expected to arrive within 4-6 weeks. It is now 27 October 2023 and Precision has failed to perform the services we paid for over 6 months ago. During the intervening months, Precision has told us they received two doors from ProVia, but both were defective; in late August, we were told a third was ordered and should arrive by 12 September. That door has not been received and Precision could not provide a timeline as to when it would arrive. After repeated attempts over the last 6 months to obtain a functioning door and have it installed, and continual attempts to communicate via phone and email with most unreturned, we told Precision on 3 October 2023 that if the door was not installed by 10 October 2023, we wanted a refund. On 9 October, Precision told us the door still hadn't arrived, and we requested a refund. We were told to contact *****, which we did, but we did not receive a response until we sent an email on 12 October asking for a refund. He said he could not refund the money because the work was being performed under warranty. We questioned that since no door had been installed, but further attempts to contact ***** by phone and email went unanswered. On 16 October, we called ********; he asked for 24 hours and said he would contact us but he did not. We tried to contact him several times; he answered once, stating he was at the granite yard and would contact us when he got to his office but again he did not. On 20 October we sent an email to both of them. Finally, on 26 October, we sent a certified letter to both ***** and ********, again requesting our refund and stating we would contact the ***** AG and the ** BBB. We have waited a reasonable amount of time for Precision to fulfill their part of the contract, but no longer trust them to obtain and install a functioning storm door.

    Customer Answer

    Date: 11/10/2023

    Better Business Bureau:

    The issue has been resolved.  *********** just mailed us the refund check without communicating with us.

    Regards,

    *****************

Precision Windows and Doors, LLC is NOT a BBB Accredited Business.

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