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Business Profile

Streaming Service

Goat Box

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on February 28, 2025 for $155.90 The product didn't work as they stated it would. Tried to contact them via their website form multiple times, as well as via email. No phone number listed on the website. Never received a response back. Their website states they will send a prepaid shipping label to return the product and issue a full refund, which is why we reached out. We couldn't contact them to receive a full refund or a prepaid label, so we shipped the product back ourselves with information included on how to refund us, we spent $41.34 ($17.92 fee for shipping it back to us because it was undeliverable with signature). Unable to give photos of contact form because we never receive anything after filling it out.Tracking # from GoatBoxx to us: ********************** Tracking # from us to GoatBoxx returning the product: 1Z0T7F5EA811214627

  • Initial Complaint

    Date:10/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the " ********** box" in May 2024. The subscription is good for 1 year. My app stop working in late July. There is no contact phone number on the website, only email. I have emailed them numerous time stating that my account has "Expired". I am not requesting a refund at this time. I would like for the company to reinstate my account and credit me for the months of lost services. If this is not possible then I would like a refund.

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Streaming service continually lags. No response from them. No customer service numbers support. Just a white wheel spinning

  • Initial Complaint

    Date:04/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/27/23 we paid $90 for our annual renewal. On 02/07/24 we ordered a remote for $15 (they charged our credit card on 02/08) and we never received it (so we cannot use our subscription that we already paid for since we dont have a remote for it since ours broke). We contacted them regarding not receiving the remote on 02/26 and we received a reply back asking us what color our remote was and they said they would mail it out that day. We never got it so we contacted them again on 03/01 and 03/08 and did not receive a reply back and never did receive the remote we ordered. We then contacted them again on 03/16 and requested a refund of the $15 plus $90 (for a total of $105) and told them to cancel our subscription. We never got a reply back and we never received the remote.

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 Goat box TV adapters to use in my new home in July 2022. They were delivered to me on August 6,2022. I Emailed the company 3 times about returning them because I cannot get WIFI service at my home to use the adapters. I sent them back via *** tracking number #1ZY764260306536409 They received Sept 3,2022 and I was never refunded. They do not respond to my Emails about refunding back to my credit card.

Goat Box is NOT a BBB Accredited Business.

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