Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2016 **** Expedition from Crypto Autos. The vehichle was sold by ***** ******. We purchased the vehichle for $8500.00 +TTL for a total purchase price of $9350.00. The vehichle was never registered, title never transferred and plates never sent. The seller is now refusing phone calls and has not provided services as paid for.The ********* has stated that they can see multiple issues with this dealer in there system, but that there is nothing that they can do.

  

  Business Response

  Date: 03/14/2025

  Hello,

   

  We are sorry to hear about your experience.  Unfortunately you did not buy the vehicle from this business for the following reasons:

   

  We are located ONLY at *********************************************************************. Business is only conducted as this location and there NO temporary tags are printed anywhere but here.

  ***** ****** is not an employee or associated with this establishment in any ways.

  There have been over 100 complaints to the *** in regards to fake temporary tags that have been issued randomly throughout the state.  Our dealership is a victim to this too unfortunately.  

  The following is not legal or financial advice but what others who have fallen victim to this scam have done.

  They have filed a police report stating the incident, the party(s), and getting them as much information as you can on the report.  They also contact the *** in order

  Whomever and however you bought the vehicle you can reach out us directly and provide the full contact or any other linking information.  We will add it to our list of offenders.

  Should you like to talk to us directly we will be as helpful as possible.  We once again are very sorry to hear this.

   

  Best,

   

  Crypto Autos LLC

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Crypto ************** on the 29th of November and began having severe mechanical issues the very next day. Being that the issues began on a weekend and the business was closed, I waited until Monday morning to call them. Upon calling the dealership, I described the issues I was having with the vehicle, and was told that the extended warranty I purchased would not be active for at least 3 weeks and would have to wait. I then advised the dealership that I had also contacted the finance company regarding the mechanical issues, and was told not to contact them any further and to tell the finance company that the dealership had resolved my issues. The dealership then told me to review my contract to get any relevant information pertaining to the service warranty which is when I noticed the finance numbers that were discussed at the point of signing were not the same. The dealership had added an additional $4000 dollars to the initial sales cost without me ever noticing. So now, I am not stuck waiting with a broken truck I just purchased and the dealership refusing to assist me in any way.

  

  Business Response

  Date: 04/21/2025

  To whom it may concern 

  Mr. ******* claims he has never called BBB, and the United auto credit *** opened the complains. After contacting the **** ***resentative, they responded to us that **** will never contact BBB on behalf of a customer. Although customer was being dishonest to us about callin BBB, and our mechanic could not ***licate the issue that customer was complaining about. However we run honest business here, we took the unit back from the customer and sold him a 2020 **** f150 at a discounted price to help him out. 

  Original truck which customer chose was a 2017 for f150, customer claimed to be a mechanic took the 2017 **** f150 and kept it for a week, drove it for over 879 miles, even then we switched him out of the car. All used vehicles are sold AS IS in *****, Although we did not need to but yet we still helped him out with a better truck, we believe he just wanted a fancier truck.

  Customer Answer

  Date: 04/21/2025

  Complaint: 22638849
  
  I am rejecting this response because the statements made by the dealership are unequivocally false. The dealership kept pushing the issue to the back burner advising me to wait for one month so that the extended warranty could kick in. What they attempted to do was let the contract finalize so that I would be stuck with a broken truck. As for me just wanting a fancier truck, I waited patiently for several days so that the dealership could get me into a vehicle that was equal in value, but they did not have any in inventory and constantly suggested I look at their higher dollar inventory. I have many more text messages and emails where I continued to ask for the status of my complaint and could sense the resentment and anger building everyday I returned to the dealership to attempt to resolve the issue. I was also told by one of their senior employees that the dealership is notorious for selling cars that they know are lemons and that the employee worked in a poor atmosphere and was only there because of unfortunate circumstances. Finally, once I selected a replacement, the dealership priced the truck $2000 dollars more than what it was posted at and I was given excuses as to why that was done. 
  
  Regards,
  
  ******* *******

  

  Business Response

  Date: 05/02/2025

  *******,
  
  
  Your initial complaint was filed on 12/4/2024.  The dealership came up with an acceptable solution for you as you then selected a different vehicle to your satisfaction on 12/9/2024 and finalized your transaction ***** hours after that agreement.
  
  
  We were under no obligation to assist in this matter.  We were also OK taking back the vehicle (as we did) and part ways - especially if you felt you were mistreated. 
  
  
  Our 'tone' as you put in email was asking you for a few days to give us time to find a solution.  Below is your exact message in reference to your own messages:
  
  
  "And I do apologize if I'm being a pain, I am just looking to get the issues resolved because I will be leaving here in a couple of days for training and won't be back until Christmas."
  
  
  12/9/2024 4:57 PM
  
  
  In reference to: "The dealership kept pushing the issue to the back burner advising me to wait for one month so that the extended warranty could kick in.  We had over 18 exchanges of text messages on you keeping you involved in the process from 12/9/2024 - 12/12/2024.  Over that week as noted we took back the first vehicle, canceled that contract, provided a solution, and worked on your behalf despite your circumstances to find an amicable solution.  You yourself said you were in contact with the lender representatives (in text) - which contradicts the majority of your story. 
  
  
  Also via text message - you had asked for a discount in writing off of a posted price - no one in our internal text communication acknowledges your request and just simply asks: 'when can you come in.' 
  
  
  We have all of the internal text communications with our centralized systems which is the only representative communication system of the dealership.  Your conversations with what you would describe as senior personal and/or other workers at the time is again contradicted by the service you were provided and the ultimate solution you were offered and accepted.

  
  As it stands you are presently in a different vehicle, driving said vehicle, your initial problem with the dealership and transaction was rectified.  If this is not the summation of the current state of affairs please offer us guidance on where we were wrong and will try to come up with an acceptable solution.  If this is the current situation - thank you for your business and hopefully we can make the buying process easier and more seamless for the next transaction
  
  
  Best Management